Team Leader Quality

Team Leader Quality

Team Leader Quality

Team Leader Quality

Intelenet Global Services Private Limited 

 2 - 4 yrs  


Job Description


We are hiring for Team Leader Quality


Location: Gurgaon




Mohan Chand


    • Drive continuous improvement program across processes
    • Analysis of utilization, efficiency and available data for the process
    • Undertake detailed process improvement studies and up skills the team members
    • Mentor Green Belt/Yellow Belt projects
    • Drive culture of continuous improvement
    • Provide Training and quality support, development of metrics and dashboards in line with customer requirements
    • Ability to lead a team, coordinate with other locations and drive standardized practices
    • Should meet and exceed client metrics: External & internal quality metric should be consistently green
    • Strengthen quality management processes/framework to improve quality delivery
    • Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
    • Ability to get out of the box ideas and Process Improvement Initiatives in the process
    • Should drive Process Control & Compliance in addition to managing Audit requirements
    • Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing Repeat, analysis etc
    • Should have persuasive, collaborative and influencing skills
    • Strong interpersonal skills to manage client expectations/engagements effectively
    • Excellent Transnational Quality Domain Knowledge
    • Strong Process Knowledge and Compliance to Multiple Audit Postures

Salary: Not Disclosed by Recruiter

Industry:BPO, Call Centre, ITeS

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

URL For Applying :