Team Leader Quality
Team Leader Quality
Aabhash
May 17, 2019
1182
0
Team Leader Quality
Intelenet Global Services Private Limited
2 - 4 yrs
Job Description
We are hiring for Team Leader Quality
Location: Gurgaon
I
Regards,
Mohan Chand
9810174837
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- Drive continuous improvement program across processes
- Analysis of utilization, efficiency and available data for the process
- Undertake detailed process improvement studies and up skills the team members
- Mentor Green Belt/Yellow Belt projects
- Drive culture of continuous improvement
- Provide Training and quality support, development of metrics and dashboards in line with customer requirements
- Ability to lead a team, coordinate with other locations and drive standardized practices
- Should meet and exceed client metrics: External & internal quality metric should be consistently green
- Strengthen quality management processes/framework to improve quality delivery
- Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
- Ability to get out of the box ideas and Process Improvement Initiatives in the process
- Should drive Process Control & Compliance in addition to managing Audit requirements
- Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing Repeat, analysis etc
- Should have persuasive, collaborative and influencing skills
- Strong interpersonal skills to manage client expectations/engagements effectively
- Excellent Transnational Quality Domain Knowledge
- Strong Process Knowledge and Compliance to Multiple Audit Postures
Salary: Not Disclosed by Recruiter
Industry:BPO, Call Centre, ITeS
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Quality
Role:Quality Assurance/Quality Control Manager
Employment Type:Permanent Job, Full Time
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