Dispute Management TM

Dispute Management TM

Aabhash Aabhash Aug 23, 2019 1629 0

Dispute Management TM

Dispute Management TM

Capgemini Technology Services India Limited

 2 - 6 yrs

Trich

Job Description

 

 

  • Short Description

    Qualifications

    Preferrably Commerce Background ( B.Com, bbm mba mfm icwa M.Com) 

    Job Responsibilities

    C1- Dispute management -O2C Trichy BPO

    Roles and Responsibilities 

    •Responsible for service delivery for End to End AR- O2C process with responsibility to Team manager larger team.

    •Operates as Subject Matter Expert for O2C processes. All initiatives of transformation will have to be led by the GPO along with complete responsibility for service delivery

    •Responsible for production Planning & meeting of KPI / SLA

    •Responsible to develop & groom team members to grown within organization

    •Responsible to update DTP & SOP in regular intervals

    •Responsible to provide daily performance updates to both senior management & customer

    •Responsible to maintain good rapport with the customer

    •Responsible to initiate continuous process improvements within process thru different tools, such as six sigma

    •Identify and communicate potential risks and failure points

    •Will be first point of contact escalation for the team & Customer

    •One to one performance feedback to team members on regular intervals

    •Handles complex client specific queries, issues or escalations within the client context

    •Drives process redesign to ensure improvement within client context

    •Proven project management skills especially with complex engagements

    •High Customer focus and ability to convert customer expectations into results or push back on unreasonable demands

    •Ability to manage process in pilot stages and helping team managers to move process from Pilot to BAU without any lags

    •Establishes and monitors the control framework within the client processes context



    •  

Salary: Not Disclosed by Recruiter

Industry:IT-Software, Software Services

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type:Full Time, Permanent

URL For Applying :https://www.naukri.com/job-listings-Dispute-Management-TM-Capgemini-Technology-Services-India-Limited-Trichy-2-to-6-years-290319903154?src=rcntSrchWithoutCount&sid=15665413236285&xp=4&px=1