Exprience: 1 - 10 years

Location: Noida

Job description


  • Utilities experience mandatory
  • Six Sigma - Mandatory Green Belt Trained (Certified - Preferable)
  • Be ready to work in rotational shift from office and manage multiple geographies
  • Drive quality initiatives to ensure superior service delivery by meeting / exceeding customer and stakeholders requirements.
  • Planning and execution of projects; managing process improvement initiatives and AIM idea generation / evaluation
  • Support Business decision with data analytics - add value to process with continuous improvement
  • Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
  • Managing QCAs, their work and performance management
  • Satisfactory completion for Internal Corporate Audits and External audits - ISO, KPMG, BISRA, as needed
  • Create and present internal / external reviews
  • Lead projects for process re-designing


Role: Operations Manager

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment TypeFull Time, Permanent

Role Category: Operations


UG :Any Graduate

PG :Any Postgraduate

Key Skills

(i) Green belt

(ii) ISO

(iii) Performance management

(iv) External audit

(v) Idea generation

About Company

EXL Service is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance.