Manager
Pranay Kumar
Mar 28, 2023
913
0
Manager
URL: https://www.naukri.com/job-listings-manager-exl-services-com-i-pvt-ltd-noida-1-to-10-years-210323500601?src=jobsearchDesk&sid=16799807383485005&xp=8&px=1&nignbevent_src=jobsearchDeskGNB
Exprience: 1 - 10 years
Location: Noida
Job description
- Utilities experience mandatory
- Six Sigma - Mandatory Green Belt Trained (Certified - Preferable)
- Be ready to work in rotational shift from office and manage multiple geographies
- Drive quality initiatives to ensure superior service delivery by meeting / exceeding customer and stakeholders requirements.
- Planning and execution of projects; managing process improvement initiatives and AIM idea generation / evaluation
- Support Business decision with data analytics - add value to process with continuous improvement
- Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
- Managing QCAs, their work and performance management
- Satisfactory completion for Internal Corporate Audits and External audits - ISO, KPMG, BISRA, as needed
- Create and present internal / external reviews
- Lead projects for process re-designing
Role: Operations Manager
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment TypeFull Time, Permanent
Role Category: Operations
Education
UG :Any Graduate
PG :Any Postgraduate
Key Skills
(i) Green belt
(ii) ISO
(iii) Performance management
(iv) External audit
(v) Idea generation
About Company
EXL Service is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance.
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