Service Delivery TM
Service Delivery TM
Aabhash
Jun 4, 2019
1504
0
Service Delivery TM
Capgemini Technology Services India Limited
7 - 9 yrs
Job Description
- Short Description:
Accounts Payable - Team Manager - C1 - Trichy
Job Responsibilities:
Operates as Subject Matter Expert for P2P processes. All initiatives of transformation will have to be lead by the GPO along with complete responsibility for service delivery
Responsible for production Planning & meeting of KPI / SLA
Responsible to develop & groom team members to grown within organization
Responsible to update DTP & SOP in regular intervals
Responsible to provide daily performance updates to both senior management & customer
Responsible to maintain good rapport with the customer
Responsible to initiate continuous process improvements within process thru different tools, such as six sigma
Identify and communicate potential risks and failure points
Will be first point of contact escalation for the team & Customer
One to one performance feedback to team members on regular intervals
Handles complex client specific queries, issues or escalations within the client context
Drives process redesign to ensure improvement within client context
Proven project management skills especially with complex engagements
High Customer focus and ability to convert customer expectations into results or push back on unreasonable demands
Ability to manage process in pilot stages and helping team managers to move process from Pilot to BAU without any lags
Establishes and monitors the control framework within the client processes context.
Salary: Not Disclosed by Recruiter
Industry:IT-Software, Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Back Office/Web/Transaction Processing
Role:Assistant Manager/Manager-(NonTechnical)
Employment Type:Permanent Job, Full Time
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