Service Delivery TM

Service Delivery TM

Service Delivery TM

Service Delivery TM

Capgemini Technology Services India Limited

 7 - 9 yrs  


Job Description


  • Short Description:

    Accounts Payable - Team Manager - C1 - Trichy

    Job Responsibilities:

    Operates as Subject Matter Expert for P2P processes. All initiatives of transformation will have to be lead by the GPO along with complete responsibility for service delivery
    Responsible for production Planning & meeting of KPI / SLA
    Responsible to develop & groom team members to grown within organization
    Responsible to update DTP & SOP in regular intervals
    Responsible to provide daily performance updates to both senior management & customer
    Responsible to maintain good rapport with the customer
    Responsible to initiate continuous process improvements within process thru different tools, such as six sigma
    Identify and communicate potential risks and failure points
    Will be first point of contact escalation for the team & Customer
    One to one performance feedback to team members on regular intervals
    Handles complex client specific queries, issues or escalations within the client context
    Drives process redesign to ensure improvement within client context
    Proven project management skills especially with complex engagements
    High Customer focus and ability to convert customer expectations into results or push back on unreasonable demands
    Ability to manage process in pilot stages and helping team managers to move process from Pilot to BAU without any lags
    Establishes and monitors the control framework within the client processes context.

Salary: Not Disclosed by Recruiter

Industry:IT-Software, Software Services

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Back Office/Web/Transaction Processing

Role:Assistant Manager/Manager-(NonTechnical)

Employment Type:Permanent Job, Full Time

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