Service Delivery Manager - PEX

Service Delivery Manager - PEX

Service Delivery Manager - PEX

Service Delivery Manager - PEX

Url to apply-

Cognizant Technology Solutions

  • card_travel11 to 14 yrs
  • As per Industry Standards
  • location_onHyderabad/ Secunderabad (Andhra Pradesh)



Service Delivery Manager Process Excellence Black Belt Certified

Business Unit

Digital Operations

Reports to


Job Description

Extensive use and application of knowledge about Intelligent Process Automation (IPA) and its applicability in real world use cases
Ensure process assessments leveraging knowledge about the different IPA solutions and its capabilities, knowledge about the different process scenarios and their corresponding automation solutions, Good and Bad scenarios for automation
Work collaboratively with Business leads/managers, RPA, analytics and COE team to deliver transformation solutions.
Proposes and elicits innovative digital solutions through discussions with team members by cascading information on Process Changes
Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
Participate in exploring solutions for problems and process bottlenecks by using Six sigma, Lean and RCA
Actively contributes to change implementation initiatives on the floor
Reports issues related to problems/opportunities to transformation leaders
Play pivotal role in executing transformation governance model to build the continuous improvement culture
Should deliver client presentations, business development and RFP/ Presales support for continuous improvement and innovation.

Profile of Desired Candidate

Must have project managed 5 high impact Automation/Analytics end to end
Must have RPA automation life cycle management experience
Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
Domain experience in Capital Markets, Wealth Management, Banking and financial services is preferred.
Experience in Process Mining (Celonis, Process Gold etc.) is preferred.
Experience in AI / ML based deployments using Python /Work fusion is preferred.
Experience of working in Captive Banks & reputed KPO is preferred.
Must have 11 years of work experience with minimum 7 years of relevant experience
Must have excellent analytical, presentation & communication skill
Should be a self-starter


10 years


Black Belt Certification

Industry Type

BPO/Digital Operations


UG - Any Graduate - Any Specialization

PG - Any Postgraduate

  • JOB FUNCTION:Production/Manufacturing/Maintenance/Packaging
  • INDUSTRY:Software Services, Internet/Dot com/ISP
  • SPECIALIZATION:Production/Manufacturing/Maintenance
    • Any Graduate


dgmleaninnovationimplementationsix sigma methodologyprocess automation


  • COMPANY:Cognizant Technology Solutions
  • INDUSTRYTechnology (IT, Telecom, Dot Com etc) (Software Consulting, Software Services Companies)
  • COMPANY TURNOVER10000 - 10000+ Crores
  • COMPANY SIZE10001 - 10001+ Employees