Service Delivery Manager
Service Delivery Manager

Service Delivery Manager
url to apply- https://www.naukri.com/job-listings-service-delivery-manager-welspun-india-limited-vapi-9-to-12-years-241220002109?src=sortby&sid=16139011163456589_1&xp=7&px=1
Welspun India Limited4.0(561 Reviews)
9 - 12 years
Not Disclosed
Job description
Roles and Responsibilities
- Focus on continuous improvement opportunities through Lean, Six sigma initiatives. Establish quality requirements of internal & external stakeholders
- Drive learning needs & certification for Green Belt/ Black Belt, Lean Six Sigma etc. Quality certifications
- Create and maintain risk management & control documents (e.g. FMEA)
- Identify enablers / process improvements to deliver operational performance against agreed SLA's & KPI- s, driving improvements where required
- Responsible for implementing proposed process/ technology driven initiatives are effectively implemented within the SSC, this covers training, implementation and sign off
- Develop process for recording & reporting of data & metrics (KPIs)
- Ensure monitoring performance metrics are in place and performance reviews in place to drive delivery of proposed initiatives to agreed timescales and quality
- Handle all queries from internal and external stakeholders (service desk)
Compentency
- Finance process expertise Specialized in 1 and broad understanding 2-3 others (P2P, MDM, O2C, R2R, MDM, H2R will advantages)
- SSC Finance tools/ tech.
- Shared Services experience
Qualification
- Bachelor degree in Finance / Certified Accountant (CA/CPA/ ACCA)
- Certified Lean/ Six sigma & Black Belt/Master Black Belt
Experience
10-12yrs
Location - Vapi, Gujarat
No Work From Home Facility/ Relocation Compulsory
Industry TypeBPO, Call Centre, ITeS
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role CategorySenior Management
Education
UG :Graduation Not Required
Key Skills
FINANCE PROCESSKPI MonitoringService DeliverySLA ManagementLean Six SigmaStakeholder ManagementShared Services
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