Senior Manager PEX (black Belt Certified)

Inventurus Knowledge Solutions Private Limited

 15 - 20 yrs  

Hyderabad, Navi Mumbai

Job Description

• Role: 
  
  
  Outcome orientation

   

  Candidates with only transaction quality experience please do not apply
  
  Lead/drive improvement initiatives such as automation projects, business process re-engineering through Lean, Six Sigma, Process improvement workshops and other result-oriented improvements - cost savings, improved client satisfaction, improved compliance etc.
  
  Drive global projects to support customers and deliver value propositions
  
  Drive process excellence efforts for large-scale multi-location global projects
  
  Drive analytics projects to help drive data-based decision making by business heads
  
  Ensure calibration of the quality of service and leverage data-driven analysis for process improvements
  
  Process orientation
  
  Engage in new transitions (as part of PMO team) to help define quality assurance and continuous improvement processes prior to the migration of the processes
  
  Drive RCA on client escalations and recommend permanent process fixes
  
  Build Continuous Improvement culture 
  
  Work closely with the leadership team to identify and analyze organizational developmental needs to create and sustain a continuous improvement culture
  
  Drive continuous improvement DNA within the client account(s) by training staff on Green Belt/ Yellow Belt/ Lean frameworks and facilitate grass root level improvements
  
  Provide coaching to operation teams to identify and implement process improvements and to support required automation
  
  Train and mentor junior Black Belts, Green Belts and Yellow Belts across multiple delivery centers. 
  
  Project Management and Reporting
  
  Ensure projects are planned well and carried out in a structured manner and document the projects for future reference
  
  Ensure periodic tollgate reviews are done for all the process improvement projects and drive course correction as necessary
  
  Pro-actively call out project risks, challenges and seek leadership intervention as appropriate 
  
  Report results of projects; Provide training status reports; Prepare and update project storyboards
  
  Mandatory
  
  Certified Lean Six Sigma Black Belt from a reputed certification body like ISI, ASQ, Benchmark Six Sigma, leading corporates etc.
  
  
  Led/Mentored atleast 5 GB Projects
  
  Hands-on experience in identifying and driving Automation Projects focused on effort reduction using Macros, VB, RPA etc. 
  
  Practical knowledge of LSS tools/tenets like SIPOC, CTQ drill down, swim-lane process mapping, value stream mapping, Measurement System Analysis, Hypothesis testing, Cause-effect matrix, Solution prioritization, SMED, Poka-yoke, FMEA, control charts, control plan etc.
  
  Strong project management skills including planning, execution and follow-through
  
  Proficient in MS Office and Minitab
  
  Possess excellent people management skills
  
  Desired
  
  PMP Certification 

   

  Black Black Certification is must
  
  Predictive analytics skills
  
  Experience in driving Global /Company-wide Projects 

   

  candidates with only transaction quality experience kindly excuse

   

   

Salary: INR 18,00,000 - 19,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

URL For Applying : https://www.naukri.com/job-listings-Senior-Manager-PEX-black-Belt-Certified-Inventurus-Knowledge-Solutions-Private-Limited-Hyderabad-Navi-Mumbai-15-to-20-years-130219009010?src=jobsearchDesk&sid=15573753029716&xp=10&px=1