Senior Specialist - Operational Excellence

Senior Specialist - Operational Excellence

Senior Specialist - Operational Excellence


Exprience: 5 - 8 years

Location: chennai

Job description


Job Summary:


The Operational Excellence [Process Improvement] Specialist is responsible to instill continuous improvement culture across the areas supported through Six-sigma & Lean approach coupled with technological advancements that can be implemented in assigned process. Adhere to S.O.A.R framework [Simplify, Optimize, Automate & Replicate] and drive efficiency improvements across assigned processes. Will be an individual contributor role and will be reporting to Operational Excellence Head.


Job Description:


  • Deploy Process Discovery for the identified pool / tower / team
  • Spearhead Continuous / Process Improvement projects
  • Assess process complexity and implement standard & reliable frameworks to measure and improve Efficiency [Productivity & Capacity Utilization]
  • Conduct Quarterly Assessments across teams to assess the OE Maturity penetration, work closely with the teams in creating 30/60/90 day action plans and improve the maturity as deemed required
  • Build a strong working relationship with the stakeholders starting from Leads to Managers to OG, Tower & Cluster head and drive OE agenda through a strong Governance process
  • Spearhead and lead improvement initiatives partnering with other OE team members and Automation COE team ably supporting deployment of cutting-edge leading technology solutions


Profile Description:

  • Trained Lean Six Sigma Blackbelt [or] Certified Lean Six Sigma Greenbelt professional from a reputed institution
  • Minimum 5 years of overall Work experience out of which 2 to 3 years of experience in Continuous Improvement / Delivery Excellence / Operational Excellence / Performance Excellence role with a mandatory exposure and experience in deploying / implementing Process Discovery / Task Mining preferably from services industry [BPO / Shared service centre / Global business services]
  • Work with cross functional team [Internal & Stakeholders] to understand process nuances and should posses the ability to execute projects as per the agreed timelines
  • Work along with Operations, OE & Automation CoE team to spearhead Process Discovery recommendation implementation
  • Exposure to Process Discovery & mining practices is mandatory
  • Exposure to leading Technology / RPA solutions will be an added advantage


Interested candidates kindly apply through our careers page using the link mentioned below.


Job URL (for applying): (Kindly copy & paste the link to your browser)


Role: Operations Support - Other

Industry Type: Miscellaneous

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support


UG: Any Graduate

PG: Any Postgraduate, Post Graduation Not Required

Key Skills

(i) six sigma green belt

(ii) process improvement projects

About company


About Mindsprint:


We bring leading technologies and deep expertise to collaborate and innovate, empowering you to navigate change and thrive. Our entrepreneurial team, investments in leading technologies and partnership approach enable us to deliver superior outcomes for you. Headquartered in Chennai, India Mindsprint is part of $35B+ Olam group.



Our expertise:


Sustainability and Traceability We are deeply committed to create a positive influence on global communities. Our expertise spans across measuring sustainability metrics, responsible sourcing, carbon foot-print estimation and tracking, and stakeholder engagement across the value chain.

Re-imagining Global Supply Chains: We bring our team of experts to build custom solutions spanning end-to-end supply chain. In addition to building bespoke digitization solutions, we realize the need to support operations and offer supply chain business process as a service incl. logistics management, procurement, commodity trading among many others.

Seamless Customer Experience: Our digital engineering team brings together design, consumer research, application building and analytics skills to help you find, reach and engage with your customers meaningfully.


Our core offering:


Digital Transformation Services, Enterprise Transformation Services & Business Process Services.

Company Info


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