Senior Manager PEX (black Belt Certified)

Senior Manager PEX (black Belt Certified)

Senior Manager PEX (black Belt Certified)

Senior Manager PEX (black Belt Certified)

Inventurus Knowledge Solutions Private Limited

 15 - 20 yrs  

HyderabadNavi Mumbai

  • Outcome orientation


    Candidates with only transaction quality experience please do not apply

    Lead/drive improvement initiatives such as automation projects, business process re-engineering through Lean, Six Sigma, Process improvement workshops and other result-oriented improvements - cost savings, improved client satisfaction, improved compliance etc.

    Drive global projects to support customers and deliver value propositions

    Drive process excellence efforts for large-scale multi-location global projects

    Drive analytics projects to help drive data-based decision making by business heads

    Ensure calibration of the quality of service and leverage data-driven analysis for process improvements

    Process orientation

    Engage in new transitions (as part of PMO team) to help define quality assurance and continuous improvement processes prior to the migration of the processes

    Drive RCA on client escalations and recommend permanent process fixes

    Build Continuous Improvement culture 

    Work closely with the leadership team to identify and analyze organizational developmental needs to create and sustain a continuous improvement culture

    Drive continuous improvement DNA within the client account(s) by training staff on Green Belt/ Yellow Belt/ Lean frameworks and facilitate grass root level improvements

    Provide coaching to operation teams to identify and implement process improvements and to support required automation

    Train and mentor junior Black Belts, Green Belts and Yellow Belts across multiple delivery centers. 

    Project Management and Reporting

    Ensure projects are planned well and carried out in a structured manner and document the projects for future reference

    Ensure periodic tollgate reviews are done for all the process improvement projects and drive course correction as necessary

    Pro-actively call out project risks, challenges and seek leadership intervention as appropriate 

    Report results of projects; Provide training status reports; Prepare and update project storyboards


    Certified Lean Six Sigma Black Belt from a reputed certification body like ISI, ASQ, Benchmark Six Sigma, leading corporates etc.

    Led/Mentored atleast 5 GB Projects

    Hands-on experience in identifying and driving Automation Projects focused on effort reduction using Macros, VB, RPA etc. 

    Practical knowledge of LSS tools/tenets like SIPOC, CTQ drill down, swim-lane process mapping, value stream mapping, Measurement System Analysis, Hypothesis testing, Cause-effect matrix, Solution prioritization, SMED, Poka-yoke, FMEA, control charts, control plan etc.

    Strong project management skills including planning, execution and follow-through

    Proficient in MS Office and Minitab

    Possess excellent people management skills


    PMP Certification 


    Black Black Certification is must

    Predictive analytics skills

    Experience in driving Global /Company-wide Projects 


    candidates with only transaction quality experience kindly excuse



Salary: INR 18,00,000 - 19,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

URL For Applying :