Senior Manager

Senior Manager

Senior Manager


Job description

  • Candidate will have to build a strong foundation of domain understanding, measurement and controls to deliver high performance with a positive customer experience.
  • Analyze business processes and assist in identifying problems and developing strategies for transformation and improvement projects.
  • Responsible for developing transformation and process improvement strategy at client / engagement level, planning and execution of projects; managing process improvement program for each business working closely with clients and Operations
  • Keep yourself well informed on the developments in process improvement programs and contribute in developing a business strategy and plans by providing improvement advice and expertise.
  • Work closely with clients and operations team to identify changes and drive onshore improvement projects for select clients
  • Support in process enhancement to ensure effectiveness and implement strategy to better customer experience
  • Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking
  • Business development in select areas; support in RFP, RFI responses from quality perspective
  • Active participation in client visits, showcasing transformation case-studies
  • Manage RPA end to end lifecycle across stages from identification of opportunities to firming up the business/commercial construct and project manage solution till BAU stage
  • Demonstrate thought leadership and state of nation intelligence when identifying right problem areas and devising appropriate solutions
  • Contribute in award submissions, whitepapers and case studies
  • Handle high performance teams
  • Must have led process improvement / transformation program with significant savings (with at least 10 high impact projects led individually)
  • Must be Lean Six Sigma Black Belt certified (MBB preferred) & have actively mentored 10 projects
  • Must have led at least 5 projects and knowledge of PMP methodology
  • Minimum 3 years in current role / assignment
  • Excellent education pedigree
  • Graduate degree is necessary; degree in a quantitative discipline is preferable in Engineering, Statistics etc.
  • MBA preferred but not essential
  • Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders
  • Evidence of problem solving analytical mindset and comfort with business ambiguity
  • Excellent oral, written communication and presentation skills

Role: Process Excellence / Six Sigma Manager

Industry Type: IT Services & Consulting

Department Quality Assurance

Employment Type Full Time, Permanent

Role Category Business Process Quality


UG :Any Graduate

PG :MBA/PGDM in Any Specialization

Key Skills

(i) Certified black belt

(ii) Process improvement

(iii) Analytical

(iv) Packaging

(v) Six sigma black belt


About Company

EXL Service is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, cu