Manager/Senior Manager - Process Excellence/ Six Sigma

URL: https://www.naukri.com/job-listings-manager-senior-manager-process-excellence-six-sigma-search-light-hyderabad-secunderabad-chennai-bangalore-bengaluru-10-to-16-years-280223910687?src=jobsearchDesk&sid=16795500688303570_1&xp=10&px=2

Exprience: 10 - 16 years

Location: Hyderabad

Job description

Manager / Sr Manager Process Excellence / Six Sigma - MNC BPO (Healthcare domain)

- Identity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiency

- Establish positive working relationships at senior levels with functional heads.

- Zeal to build a culture of continuous improvement and innovation.

- Flexibility and initiative in achieving the desired outcome

- Coach, guide and support team to achieve team, department and strategic objectives.

- Manage and execute as per plan key cross functional cross geography organizational initiatives.

- Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) opportunity identification

- Support idea generation initiative across the support function.

- Design and facilitate problem solving workshops / kaizen events / design sprints.

- Explore opportunities for high impacting transformation initiatives i.e. RPA/AI deployment, Contact avoidance/elimination/deflection etc.

- Support end to end deployment of Intelligent Automation (IA)by identifying opportunities, documenting requirements and support deployment.

Qualification & Experience :

- Any Graduate, Six Sigma certified Blackbelt, having 10+ years of work experience and working in a Global MNC BPO designated as a Manager / Sr Manager Process Excellence, preferably for Healthcare domain (Payer Process).

- Strong analytical, problem solving, facilitation and project management skills

- Experience in Value Stream Mapping

- Experience in facilitating problem solving workshops / kaizen events / Design sprints.

- Working in ITES/BPM industry

Domain: US Healthcare-Payer

Flexible to work in shifts.

Role: Process Excellence / Six Sigma Manager

Industry Type: Accounting / Auditing

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG :Any Graduate

PG :Any Postgraduate

Doctorate :Doctorate Not Required

Key Skills

(i) Process Excellence

(ii) Black belt

(iii) Six Sigma

(iv) six sigma certified

(v) process improvement

About Company

Leading Client