Manager- Quality/ Process Excellence- Six Sigma/ Green Belt- BPO/ ITeS

Manager- Quality/ Process Excellence- Six Sigma/ Green Belt- BPO/ ITeS

Manager- Quality/ Process Excellence- Six Sigma/ Green Belt- BPO/ ITeS

Manager- Quality/ Process Excellence- Six Sigma/ Green Belt- BPO/ ITeS

Antrors HR Solutions

 6 - 11 yrs

Mumbai

Job Description

 

 

 

Role : Manager - Quality, Certified Six Sigma Green Belt ( BPO / ITeS / Captive Setup) 

Location : Mumbai 

- Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership 
- Lead and Implement business process management system for new clients 
- Drive and Track Quality DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up 
- Implementing Business Process Management Systems (BPMS) for newly Transitioned processes 
- Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean 
- The role provides an opportunity to lead initiatives providing exposure to senior stakeholders Internal and External. 

Job Description : 
- Formulate strategies in order to meet the business requirements, customer deliverable's as well as ensuring the departmental performance against goals. 
- Facilitate the teams to meet and improve on budget, cost, volume and efficiency targets (KPI's) in line with the business objectives. 
- Define & implement the quality standards, processes & plans for various operations. 
- Conduct audit's and prepare comprehensive reports with suggestions for improvements. 
- Conduct investigation on discrepancies, errors, complaints, failures and adverse events requiring documented review and action . 
- Analyze severity and effect of a defect and provide recommendations. 
- Monitor process through process capability study. 
- Mistake proofing of process through process/product design change recommendations. 
- Strong Knowledge in measurement methods. 
- Identify new supplier's & focus on their development through trainings. 
- Improvement Projects - Six Sigma Green Belt 

Desired Profile : 
- Graduate / PG with 6+yrs of experience & Green Belt Certified 
- Strong Process Knowledge & Process Documentation. 
- Strong analytical skills & Co-ordination 
- Data Analysis & Problem Solving 
- Man Management 
- Team Management & People Handling Ability 
- Mentoring & Coaching 
- Conflict Management 
- Certified Six Sigma Green Belt from a reputed institute.

Salary: Not Disclosed by Recruiter

Industry:IT-Software, Software Services

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Full Time, Permanent

URL For Applying :https://www.naukri.com/job-listings-Manager-Quality-Process-Excellence-Six-Sigma-Green-Belt-BPO-ITeS-Antrors-HR-Solutions-Mumbai-6-to-11-years-290819903535?src=rcntSrchWithCount&sid=15671382671825&xp=1&px=1