Hiring Assistant Manager- Quality (Six Sigma)

URL: https://www.naukri.com/job-listings-hiring-assistant-manager-quality-six-sigma-3i-infotech-navi-mumbai-2-to-5-years-130223006603?src=jobsearchDesk&sid=16801759693778887&xp=10&px=1&nignbevent_src=jobsearchDeskGNB

Exprience: 2 - 5 years

Location: Mumbai 

Package: ₹ 4.5-5.5 Lacs P.A.

Job description

Roles and Responsibilities

Opportunity to work in Public Limited Company like ours.

Full time - Permanent Job

Should be willing to work in Day Shifts.

We are hiring for the role of Asst. Manager - Quality for Domestic voice process. (BPO experience preferred).

Candidates should have minimum 1-2 years of experience as a Quality Lead/ Manager in a BPO

To identify training / coaching needs of the team members and provide the same to the management

To give need based coaching and feedback inputs to the process floors, and undertake quality based floor initiatives, resulting in continuous improvement in performance and quality.

Coaching the agents according to the observations made while monitoring.

Updating and analyzing quality control reports on regular basis Managing a Quality Assurance or Quality Control team.

As a Quality Manager, you will work closely with the company's Service Delivery leadership group.

Desired Candidate Profile

Candidate Should be excellent in Communication skills.

Candidate must be Six sigma certified.

Quality Experience on papers is mandatory.

Experience in BPO industry is preferred.

Candidates with good communication skills are preferred

Working together with project leaders to discuss solutions to quality issues.

Proficiency in conducting audits, handling QMS related documents like complaints, Deviations ,CAPA,RCA etc.

Job Benefits & Perks

PF, ESIC, Gratuity, Allowance.

Salary max up to 5.80 LPA

Salary date: 30th of every month.

Total 24 leaves in year.

Walk-in Address :

3i Infotech BPO Limited, Rupa Solitaire, 3rd Floor, Unit-319,

Sector-22, D-1 , Mahape, Millenium Business Park,

Ghansoli, Navi Mumbai- 400710.

Meet HR Vishal. Carry a resume.

WhatsApp CV- 9082948204

Mail resumes- vishal.jaiswal@3i-infotechbpo.com
 

Role: Assistant Manager

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type Full Time, Permanent

Role Category: Operations

Education

UG :Any Graduate

Key Skills

(i) quality management

(ii) Six Sigma Green Belt

(iii) Certified Black Belt

(iv) Lean

(v) Quality Control

About Company

3i Infotech is a global IT products & services company committed to Empowering Business Transformation. A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly Banking, Insurance, Capital Markets, Asset & Wealth Management (BFSI).

3i Infotech has over 1500 customers, including 62 in the Fortune 500 list, in more than 50 countries across 5 continents. The company's quality certifications include ISO 9001:2008 for BPO, ISO/IEC 27001:2005 for Data Centre Operations and ISO/IEC 20000-1:2005 for Data Centre Management Services. The company has embarked on re-appraisal under SEI CMMI ML 5 for some of its software development centers in India.

The company's Global Delivery Model provides for the best resources to be drawn from its vast talent pool across the globe to offer optimal solutions.

Company Info

AddressTOWER NO 5,3RD TO 6TH FLOOR,INTERNATIONAL INFOTECH, PARK,VASHI RAILWAY STATION,VASHI NAVI MUMBAI, MUMBAI, Maharashtra, India