Delivery Excellence Manager

Capgemini Technology Services India Limited SIX SIGMA

Delivery Excellence Manager

Capgemini, Noida


Experience: 8 - 11 years

Location: Delhi NCR

Job description

Dear Candidate,


Capgemini is looking forDelivery Excellence Manager for Noida location.


Total Experience required - 8yrs - 12 yrs

Should be black belt certified.


Roles and Responsibilities:


Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements.

Is responsible for creating a continuous improvement culture across the global BPO by fostering the Lean, ESOAR & digital transformation methodologies.

Ensures the Continuous Improvement approach across Engagements and Centers

Is responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation

Is responsible for ensuring 100% staff is trained on yellow belt.

Supports process alignment based on DGEM

Reports monthly DEX progress against targets to the engagement stakeholders through Balance Scorecard

Fosters the global sharing of innovation, new methodologies and best practices.

Supports QMS implementation as required.




Should be at least GB certified with exposure to Lean six sigma (expected BB certified)

Preferred with BPO experience of 7-10 years in driving process improvement, process transformation

Should have knowledge on different RPA strategies & RPA products (expected to have certification in any of the RPA tools)

Should have knowledge in programs like,

Development Languages: Visual Basic, Java Script, ASP.Net, VB.Net, VB & C#

Workflows, SharePoint, reporting tools like power BI, Tablue

R /Python programming

Chatbots, Artificial intelligence, Process mining tools

Experience in driving improvements in F&A domain preferred

Project Management expertise



Recruitment Team

Role: Assistant Manager/Manager -(NonTechnical)

Industry Type: BPO, Call Centre, ITeS

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type: Full Time, Permanent

Role : CategoryVoice


About Company

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients¢¢ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. Visit us at People matter, Results count.
Capgemini in India comprises over 100,000 team members working across 12 locations¢" Bangalore, Bhubaneswar, Chennai, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli. Learn more about Capgemini in India at