Assistant Vice President

Assistant Vice President

Assistant Vice President


Job description

  • Must have led process improvement and Digital transformation program
  • Lean Six Sigma Black Belt trained/certified
  • Excellent interpersonal skills
  • Exposure on solution/business development pursuits viz. RFPs, consulting assignments, etc
  • Good hands-on exposure in either of digital interventions (RPA, workflow solutions, Content Extraction, Conversational AI, etc)
  • Responsible for developing digital transformation strategy
  • Conduct process diagnostics/ brainstorming sessions to identify the digital opportunities at client / engagement level, planning and execution of projects and managing digital transformation program
  • Drive transformation projects in aligned account and be informed on the developments in transformation programs and contribute in developing a business strategy and plans by providing improvement advice and expertise.
  • Work closely with senior stakeholders across clients and EXL spanning operations, digital, analytics and other teams to identify changes and drive onshore/ offshore transformation projects
  • Identifying Digital tool implementation, point automation opportunities and driving it to conclusion
  • Identify and project manage end to end RPA and project manage identified opportunities till implementation stage by coordinating with Development team
  • Support in process enhancement to ensure effectiveness and implement strategy to better customer experience
  • Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking
  • Business development in select areas; support in RFP, RFI responses from quality perspective
  • Active participation in client visits, showcasing transformation case-studies, industry awards, etc

Role Process Excellence / Six Sigma Manager

Industry Type IT Services & Consulting

Department Quality Assurance

Employment TypeFull Time, Permanent

Role CategoryBusiness Process Quality


UG :Any Graduate

PG :Any Postgraduate

Key Skills

(i) Automation

(ii) Process improvement

(iii) Consulting

(iv) Workflow

(v) Assistant Vice President

About Company

EXL Service is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance.