TEAM LEADER- QUALITY
TEAM LEADER- QUALITY
Aabhash
Jun 29, 2019
1568
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TEAM LEADER- QUALITY (RCM AR VOICE) IN MEDICAL BILLING
5 - 10 Years
Chennai
Job Description :
Greetings from Technosoft Global Services Pvt Ltd !!!
We are hiring for Team Leader- Quality (AR Voice) in US Healthcare domain.
Location: DLF, Chennai
Shift: Night Shift
Experience: 5-7yrs in AR Voice and at least 1yr as TL
Job Description:
- Act as an interface between the quality analysts and management.
- Ensure adherence to the client specific SLAs.
- Ensure quality activities are in line with documented procedures and manage the day-to-day/routine operations.
- Responsible for delegation of tasks and ensure that targets are achieved & reporting timelines are met.
- Monitoring performance by gathering relevant data and updating production reports
- Conduct regular one-one session with the team to identify gap and initiate action plan accordingly.
- Conduct calibration sessions with the quality auditors and the operation team leaders to ensure they are in sync with the client expectations.
- Organize brainstorming sessions among auditors to find out the best possible way to tackle current issues / problems.
- Analyze data to identify areas for improvement in the quality system.
- Recommend and monitor corrective and preventive actions.
- Identifying relevant quality-related training needs and delivering training.
- Strive for continual improvement of the existing quality monitoring systems and the processes by which they are developed.
Added advantage for Six sigma Certification.
Free Pickup & Drop and dinner facility
If interested, Please share your updated resume to kiruthika.mu@apexonhealth.com
Contact HR- Kiruthika
Mobile.No: 7824844336
Venue:
Technosoft Global Service Pvt Ltd.,
DLF IT Park
Block-5, 4th Floor
Ramapuram, Chennai
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Role:Team Leader -(NonTechnical)
Employment Type:Permanent Job, Full Time
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