Six Sigma Project on Improve Call Quality Scores

Sunil

Sunil Kumar is a Managing Partner at Advance Innovation Group (AIG) India with 13 plus years of total work experience and over 8+ years in Project Management, Six Sigma implementation, QMS, ISMS, ITSM certification. He has trained more than 8000 Six Sigma Green Belt candidates and 5000 Black Belt candidates and several professionals in ITIL, Lean methodology. He has got rich experience in providing Prince2, Scrum Master, PMP, ITIL, Six Sigma, LEAN and ISO trainings He also holds several credentials to his name viz. Prince2, ITIL, Six Sigma BB, ISO 9001 L.A, ISO 14001 L.A, ISO 18001 L.A and ISO 27001 L.A. He also has great hands on with ISO standards such as ISO 9001 (QMS) & ISO 27001 (ISMS) trainings and certifications. He has been very instrumental in implementing the concepts of Six Sigma, taking process improvement initiatives and encouraging the employees for participating in process improvements and thus helping spreading the awareness and culture for Six Sigma in the Organization. As a consultant & trainer @AIG he has helped several organizations to setup governance framework around the management systems of ISO 9001, 27001, Project Management & process re-engineering etc. like, Air India SATS, Convergys, Jabong and many more. He has assisted more than 1000 professionals in getting themselves ITIL, Prince2 and Scrum Master certified. He has also been involved in setting up and stabilizing business operations processes for various global clients.