Manager - CSC Citilean Process Analyst

Citicorp Services India Pvt Ltd

 2 - 6 yrs  

Gurgaon

• The Services Strategy: 2020 is an integral part Citi s Operations & Technology (O&T) Strategy and aims to transform all aspects of our Operations including end- to- end Business Alignment, Service Excellence, Risk and Controls, Operating Efficiency and Talent.
  
  Your role will be to support Business leaders and partners in Citi Shared Services, helping them redesign their processes to put the customer at the center of everything we do. Through the application of Lean tools and techniques, you will identify major pain points, investigate their root causes and provide innovative solutions that transform the client experience. Partnering with Operations and CitiLean and Smart Automation center. you will become a trusted and independent advisor to the Business, upskilling and empowering our people to independently solve problems for the benefit of our clients.
  
  What You'll Do: 
  
  CitiLean Project
  
  Support the CSC CitiLean lead in identification of improvement opportunities that are aligned to priorities of the CSC and other CSC business heads
  
  You will deep dive and strive to understand the business problems and uncover insights using data which can significantly improve the performance of CSC operations across APAC.
  
  Lead not limited to project / work- streams / process with objective of identifying expense reduction opportunities to help meet overall project goals
  
  Support Project teams in identifying pain points using CitiLean tools such as Process Mapping, VSM, SIPOC
  
  Lead Data collection efforts to validate hypothesis/ pain points
  
  Conduct in- depth data and process analysis to identify root causes
  
  Support Project Managers in facilitating Root cause and Kaizen workshops
  
  Support and assist in project Management activities like project reporting etc.
  
  You will need to provide regular and comprehensive updates to project sponsors on the status and foreseeable risks in the project plan.
  
  Process Maturity (Operational excellence) Assessment
  
  Support the CSC lead in conducting process maturity assessment to drive continuous improvement
  
  CitiLean Training and Adoption
  
  Support in driving various CitiLean training courses, reporting, and participating in initiatives that drive CitiLean and Smart Automation mindset in the organization
  
  Smart Automation
  
  Help in identification of alternate technologies like automation anywhere etc. to improve the processes
  
  Helping the CSC lead in adhering to the RPA methodology to drive implementation of the alternate technology solutions 
  
  What You'll Need: 
  
  Action Focused. You thrive on the belief that quality doesn't have to be compromised to achieve speed- you can have both at the same time.
  
  Proactive and take initiative - the ability to self- serve, investigate and get the data we require will make you much more effective in this role.
  
  Excellent Excel / data management skills - the right person for this job brings deep knowledge (and the understanding that there's always more to learn) of Excel and associated MS office products
  
  Exceptional Communication skills - - Need to communicate often- complex information succinctly and effectively to stakeholders, from senior leadership to Operations Associates
  
  Problem solving skills - - Ability to identify insights or opportunities, investigate and develop coherent problem statements and recommendations to act on
  
  CitiLean sense - - Ability to translate operational insights and opportunities into solutions
  
  Self- Motivated Self- motivated and a go getter to drive objective of the roles
  
  Willingness to learn CitiLean and Smart Automation Centre analyst is fast- paced role
  
  You'll be presented with complex challenges and be expected to learn quickly to solve them
  
  You should be willing to unlearn and learn new things on the go

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Other

Role:Outside Consultant

Employment Type:Permanent Job, Full Time

URL For Applying : https://www.naukri.com/job-listings-Manager-CSC-Citilean-Process-Analyst-Citicorp-Services-India-Pvt-Ltd-Gurgaon-2-to-6-years-010519900554?src=jobsearchDesk&sid=15568630847780&xp=8&px=1