Senior Manager

Senior Manager

Senior Manager

Senior Manager - Process Excellence (F&A Domain)

Golden Opportunities Pvt Ltd

 11 - 16 yrs  


Job Description


  • Designation: Senior Manager - Process Excellence (F&A Domain)

    Experience: 11 - 16 years of experience in a BPO industry 
    Location: Bangalore
    Education: Any UG (Through Regular stream only)/ PG
    1. A Certified Six Sigma Black Belt with 10+ years of hands on experience in driving process improvement projects In the F&A domain across all towers of PTP" OTC and RTR 
    2. Should have done 4 End to End High Impact BB Projects Strong in LSS
    "3. To identify and lead process improvements across FAO process"
    4. Deliver Business Benefits through application of Lean Six Sigma Methodologies
    5. Train Coach and Mentor Green Belt candidates to complete the projects and help them in Certifications 
    6. Support accounts in ensuring compliance to various audit standards such as ISO" CMMi effectively 
    7. Drive the culture of continuous improvement" automations and operational analytics on the floor by engaging with Stakeholders at various levels including clients

    Candidate Expectation

    Educational Background : Graduate/ Post Graduate in Any Stream Statistics / Finance Background will be added advantage
    Certified Lean Six Sigma Black Belt
    Excellent Communication and Presentation Skills
    Proficiency in MS Office
    Hands on in doing analysis using Minitab / Statistical Software.

Salary: INR 12,00,000 - 17,00,000 P.A.

Industry:BPO, Call Centre, ITeS

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Permanent Job, Full Time

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