Quality Auditor ! Designhill ! Gurgaon
Quality Auditor ! Designhill ! Gurgaon
Pranay Kumar
Jan 21, 2021
1018
0
Quality Auditor ! Designhill ! Gurgaon
Url to apply- https://www.naukri.com/job-listings-quality-auditor-designhill-gurgaon-designhill-brand-of-reliable-e-solutions-pvt-ltd-gurgaon-2-to-4-years-121019004736?src=sortby&sid=16112260562086859_1&xp=15&px=1
Designhill (Brand of Reliable E Solutions Pvt. Ltd.)
2 - 4 years
Not Disclosed
Job description
To manage transaction quality profile for a customer service / sales process,To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
To drive process improvement initiatives.
Required Candidate profile
Should be well versed with MS Office
Should have excellent communication skills
Preferred to have six sigma knowledge and understanding of basic QC tools,Must have good analytical skills
Perks and benefits
best in the industry , early joiner
RoleQuality Coach
Industry TypeBPO, Call Centre, ITeS
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role CategoryQuality
Education
UG :Any Graduate in Any Specialization
PG :Any Postgraduate in Any Specialization
Doctorate :Doctorate Not Required, Any Doctorate in Any Specialization
Key Skills
Customer ServiceSales ProcessQA AnalysisService SalesProcess Improvement Initiatives
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