PROCESS IMPROVEMENT MANAGER
PROCESS IMPROVEMENT MANAGER

PROCESS IMPROVEMENT MANAGER
url to apply- https://www.naukri.com/job-listings-process-improvement-manager-sitel-india-pvt-ltd-gurgaon-9-to-14-years-091120003572?src=sortby&sid=16141807969713188_1&xp=6&px=1
from 9 to 14 year(s) of Experience
Gurgaon
Not Disclosed by Recruiter
Job Description
- 2 yrs of contact center management experience /BPO Industry
- 1 yrs demonstrated use of Lean Sigma, Six Sigma, Project Management tools and methodologies, or equivalent experience.
- Black Belt Certification mandatory
- 3 yrs of exp into Black projects
Knowledge/Abilities:
- Strong understanding of the call center industry and operations.
- Ability to work in dynamic, fast-paced environment.
- Understanding and ability to use statistical process analysis.
- Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
- Understanding and ability to use math principles, charts and graphs.
Roles and Responsibilities
- Represents and encourages a continuous improvement culture within the site.
- Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site.
- Identifies opportunities/issues, defines and manages continuous improvement projects using the Lean Sigma/DMAIC framework.
- Defines the organizational structure of the project and the interfacing with the functional work streams associated with project tasks.
- Directs and controls all work performed within the project framework of the DMAIC phases, and has the authority for project element's task assignment and project schedule(s).
- Responsible for daily communications and formal project reviews with both the project sponsor and project tollgate review team.
- Recommends solutions and controls, and implementing approved recommendations.
- Ensures accurate quality measurements and tools are implemented within campaigns
Desired Candidate Profile
- Meets all project goals (Quality, Delivery and Cost)
- Identifies, tracks, and manages project tasks, and resolves project issues.
- Proactively disseminates project information/reporting to all stakeholders.
- Identifies, manages, and mitigates project risk.
- Ensures that the overall project solution is of acceptable quality.
- Proactively manages scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management procedures.
- Defines and collects metrics to give a sense for how the project is progressing and whether the deliverable produced are acceptable.
- Manages the overall work plan to ensure work is assigned and completed on time and within budget.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:Analytics & Business Intelligence
Role Category:Analytics & BI
Role:Analytics Manager
Employment Type:Full Time, Permanent
Must have Key Skills
Process ExcellenceCertified Black Belt
Other Key Skills
BPOContinuous ImprovementProject ImplementationProcess ImprovementBusiness ExcellenceBusiness Process ImprovementCall CenterLean Six Sigma
Comments (0)
Facebook Comments