Process Excellence/quality Role - Business Transformation

First Call HR Resource

 8 - 13 yrs  

Chennai

Job Description

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• Process Excellence, Business Excellence, Process improvement, Business Transformation through Lean Six Sigma, RPA/ Robotic process Automation.
  
  Location - Chennai
  
  Key Responsibilities :
  
  - Planning & execution of the transformation strategy and roadmap for strategic initiatives
  
  - Innovating new products/services within the technological sphere of new age trends also driving for execution leveraging RPA tools like Automation Anywhere and working closely with the development team 
  
  - Contributing to the delivery of change incubation, anticipating organizational needs and developing implementation plans
  
  - Managing relationships with external contractors and consulting project resources as necessary
  
  - Defining the delivery roadmap, including input into the budget
  
  - Managing end-to-end life cycle from strategic planning to tactical activities also post production management
  
  - Designing and executing a monthly delivery forecast across the service lines
  
  - Identifying new opportunities within existing category to grow market

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

URL For Applying :https://www.naukri.com/job-listings-Process-Excellence-quality-Role-Business-Transformation-First-Call-HR-Resource-Chennai-8-to-13-years-070519901814?src=jobsearchDesk&sid=15573753029716&xp=6&px=1