CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

2 - 5 Years

Hyderabad

Job Description

 

Truepush is looking for a motivated and experienced Customer Service Manager to lead our customer service division. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest IT industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Responsibilities:
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Build SOPs and Processes to have minimal Error Rate.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest IT industry techniques and methods.
Requirements:
Bachelors degree in Business Administration or relevant field.
Experience With Leading IT Company is a plus.
Understanding with LEAN/Six Sigma Process Will be preferred.
3-5 years of proven experience in a customer service position.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.

Salary: Not Disclosed by Recruiter

Industry:Internet Ecommerce

Functional Area:ITESBPOKPOLPOCustomer ServiceOperations

Role Category:Operations

Role:Operations Manager

Employment Type:Full Time, Permanent

URL For Applying :https://www.naukri.com/job-listings-Customer-Success-Manager-Way2Online-Interactive-India-Pvt-Ltd-Hyderabad-2-to-5-years-280919001800?src=jobsearchDesk&sid=15698318967818&xp=1&px=1