AM/Lead - Business Excellence

AM/Lead - Business Excellence

AM/Lead - Business Excellence


Exprience: 4 - 6 years

Location: Gurugram

Job description


Job Responsibilities:


  • Conducting detailed Internal Audits basis ISO, PCI & COPC
  • Leading ISO certification for the assigned processes and the organization
  • Ensuring that the project assigned are functioning as per the client specifications and all the members of the team are performing as per the standards.
  • Provide training to new team members
  • Interact with Process Managers and help in closure of gaps highlighted either in Internal OR External Audits

Knowledge, Skills, Other Abilities:

  • Should be a Graduate
  • Should be a Lead Auditor for ISO 27001
  • Should have worked on Risk Registers for various functions
  • Should have excellent communication & presentation skills
  • Should have an analytical capability
  • Should know basic QC Tools
  • Should know basics of Excel eg: pivot tables, vlookup, hlookup, formatting etc

Relevant Experience & Desired Education:

  • Minimum 1 Year in BE or working for ISO (making risk registers for various functions)
  • UG - B.Tech/B.E. - Any Specialization, B.Com - Commerce, B.Sc - Any Specialization
  • PG - Post Graduation Not Required



Perks and Benefits


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.


Role: Software Compliance - License Management

Industry Type: BPO / Call Centre

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Infrastructure Services


UG: Any Graduate

Key Skills

(i) ISO 27001

(ii) Excel

About company

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 14,000 customer experience and technology specialists providing services to 75+ marquee customers globally. IGTs global footprint consists of 20 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA.