AM / Lead AM -- Process Excellence ( Individual Contributor Role)
Marvel Placements SIX SIGMA
Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer
Perform analysis of query/call listening results in line with customer objectives to develop business cases
Required Candidate profile
Atleast 5 years experience in call quality function.
Excellent spoken and written communication skills for English.
Must have worked with process excellence/operational excellence/transactional/Call quality.
Client relationship experience is must.
RoleTeam Leader-Quality Assurance/Quality Control
Industry TypeBPO, Call Centre, ITeS
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
UG :Any Graduate in Any Specialization
PG :Post Graduation Not Required, Any Postgraduate in Any Specialization