AM / Lead AM -- Process Excellence ( Individual Contributor Role)

Marvel Placements SIX SIGMA

AM / Lead AM -- Process Excellence ( Individual Contributor Role)

Job description

Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer

Perform analysis of query/call listening results in line with customer objectives to develop business cases

Required Candidate profile

Atleast 5 years experience in call quality function.

Excellent spoken and written communication skills for English.

Must have worked with process excellence/operational excellence/transactional/Call quality.

Client relationship experience is must.

RoleTeam Leader-Quality Assurance/Quality Control

Industry TypeBPO, Call Centre, ITeS

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryQuality


UG :Any Graduate in Any Specialization

PG :Post Graduation Not Required, Any Postgraduate in Any Specialization