Team Manager

Team Manager

Team Manager

Team Manager

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Team Manager-PEX-Digital Operations - BFS

Job Description

  • Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO/ Captive Banks
  • Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
  • Participate in exploring solutions for problems and process bottlenecks by using Six sigma, Lean and RCA
  • Define As-Is & To-Be Process maps and drive Process mapping / VSMs to identify problem areas.
  • Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
  • Actively contributes driving quality, process improvement and change implementation initiatives on the floor
  • Reports issues related to problems/opportunities to transformation leaders
  • Play pivotal role in executing transformation governance model to build the continuous improvement culture

Profile of Desired Candidate

  • Must be Green/Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology.
  • Must have RPA/Analytics automation life cycle management experience
  • Domain experience in Capital Markets, Wealth Management, Banking and financial services is preferred.
  • Must have 7-10 years of work experience with minimum 4-5 years of relevant Domain / Digital experience
  • Must have excellent analytical, presentation & communication skill Should be a self-starter

7+ years

Green Belt Certification

Industry Type
BPO/Digital Operations

UG - Any Graduate - Any Specialization
PG - Any Postgraduate