Manager - Quality [Six Sigma Black Belt]

Ultimate Search Pvt. Ltd. SIX SIGMA BLACK BELT

Manager - Quality [Six Sigma Black Belt]

Ultimate Search Pvt. Ltd.

Experience: 1 - 4 years

Location: Noida


Job description:

Manager - Quality [Six Sigma Black Belt]

Position : Manager - Quality [Six Sigma Black Belt]

Position Title, Responsibility Level : QC Manager Black Belt - Quality & Process Excellence

Function : Quality & Process Excellence

Reports to : Sr. Manager / AVP - Quality & Process Excellence

Span of Control : 15- 20 QCAs / 2- 4 AMs or Lead AMs

Location : Noida

Domain : Banking

Basic Function : The QC Manager BB is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements.

Work Experience Requirements

Minimum 5 years of total work experience with at least 2 years of relevant in BPO / ITES industry

Must have led at least 3 to 4 BB projects with significant savings

Minimum 1 year in current role / assignment

Essential Functions :

Set up of QC for new process / clients requiring extensive interaction with clients to understand and capture all requirements

Assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting

Design new processes for QC functioning to meet client specific requirements

Incubation of QC in all new processes.

Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements

Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM

Ensure the effective running and updation of the PROMPT system and accurate rating of process performance vis- - vis SLA targets

Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC and other lean six sigma methodologies like DFSS etc.

Train / mentor AMs and QCAs and operations teams on quality tools and concepts

Business development in select areas; support in RFP, RFI responses from quality perspective

Primary Internal Interactions


PE Asst Managers, Lead Asst Managers, Sr. Manager, AVP, VP

Ops AM, Lead AMs, Managers, Sr. Manager, AVP, VP

Migrations Managers, AVP

Primary External Interactions

Client, for the process quality interactions and calibrations

Client(s) for project reviews

Organizational Relationships :

Reports To : Sr. Manager / AVP - Quality & Process Excellence

Supervises : QCAs, AMs, Lead AMs

Education Requirements

Graduate in any stream

Black Belt training / certification for external candidates

Exposure to quality systems (ISO, COPC, etc) preferred

Technical Skills :

Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook

Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred

Process Specific Skills

Preferably knowledge of industry domain being aligned to (example, Insurance, Banking, etc)

Lean Six Sigma BB Training / Certification from reputed organization / institute

Knowledge of quality systems (ISO, COPC) preferable

Soft skills (Desired) : Finance and budget planning

Soft Skills (Minimum) :


Operational planning and process management to effectively plan, prioritize and execute everyday QC operations

Knowledge of quality assurance, process improvements, domain, etc

Monitoring and Reviewing


Fosters a spirit of collaboration and team work

Ability to relentlessly pursuing excellence

Demonstrates an intellectually agile and analytical approach and thought process

Acts as Brand Ambassador

Ability to win talent war through effective people management


Conformance to policies / compliances with auditing skills and eye for details

Ability to coach and give feedback on an ongoing basis.

Strong written and verbal communication skills

Project management skills and ability to lead in a continually challenging environment

Note : Interested candidates can send their updated profile at

RoleQuality Assurance/Quality Control Manager

Industry TypeRecruitment, Staffing

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryQuality


UG :Any Graduate in Any Specialization


About Company:

Ultimate Search Pvt. Ltd.

Company Info