Assistant Manager - Process Excellence- CMMI Level 5 Co.


Assistant Manager - Process Excellence- CMMI Level 5 Co.


Experience: 4 - 8 Years

Location:  Noida


Job Description: 

Graduate with minimum 5 years experience of Contact Center.
Atleast 3 years experience in call quality function.
Excellent spoken and written communication skills for English.
Must have worked with process excellence/operational excellence/transactional quality.
Client relationship experience is must.
Exposure to Six Sigma techniques along with one completed project would be preferred.
Supervisory Experience in quality domain would be an added advantage.
Exposure to transition or project management would be an added advantage.
Exposure to MS Power point, Visio, Micro Strategy would be an added advantage.

Required Candidate profile: 

Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.
Perform analysis of query/call listening results in line with customer objectives to develop business cases.
Compile analysis results and create presentations.

Perks and Benefits: 

Free cab Facility, Subsidized Meal and Mediclaim

Salary: Not Disclosed by Recruiter
Industry: BPO Call Centre ITES
Functional Area: ITESBPOKPOLPOCustomer ServiceOperations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Full Time, Permanent


Recruiter Name:Annu

Contact Company:R Systems International Ltd.



Address :C-40, Sector -59, NOIDA, Uttar Pradesh - 201307,India

Reference Id:AM_PE


Company Profile:

R Systems International Ltd.

R Systems, a CMMI Level5 and PCMM Level5 Company, is a Global Information Technology and Business Process Outsourcing (BPO) company with an unwavering focus on customer needs. It helps companies bring products and services to market quicker by using its proprietary pSuite execution framework.

R Systems rapidly growing list of customers include a variety of Fortune 1000, Government and mid-sized organizations across a wide range of industry verticals including Banking and Finance, Government, HealthCare, High Technology and Independent Software Vendors. R Systems maintains five large Centers for Software Excellence, one center in El Dorado Hills, CA, one center in Singapore and the other three in India (Pune, Chennai & Noida). R Systems also has a significant presence in the ASEAN area with its local headquarters in Singapore and seven regional offices. R Systems has multiple delivery centers spread across US (El Dorado Hills, CA, Salt Lake City, UT), India (Noida, Chennai & Pune) and Singapore. Singapore is also its Center for Supply Chain Management (SCM) excellence.