AGM / DGM

Aabhash Aabhash Jun 2, 2019 1580 0

AGM / DGM

10 - 15 yrs

Job Description

Job Purpose
Lead and drive CXX GTM to deliver world class experience to customers and build CXX mind-set & customer centricity with in organization through innovative and differentiated CXX initiatives, national programs, Signature customer journeys, Actionable insights.

Key Result Areas/Accountabilities
Continuously Drive Insight-Idea-Improve NPS,TNPS & Brand consideration leadership

Lead and drive National programs across circles like Bosstomer
Conduct workshops at circles on action planning, Review and Governance
Identify and certify best practices and replicate them

Capability & Culture:

Drive employees engagement and participation on CXX programs, contest and CXX R&R
Design and rollout functional and circle CXX Score card

Analysis and Insights

Design and roll out Integrated customer experience view across markets
Use data analysis to drive specific NPS improvement actions
Support cross functional teams at corporate and Circle NPS council team on analysis on NPS, TNPS and all other customer research carried out, to diagnose key insights
Provide daily/weekly/monthly standard dashboards facilitating CXX health diagnostics

Salary: Not Disclosed by Recruiter

Industry:Telcom, ISP

Functional Area:Analytics & Business Intelligence

Role Category:Senior Management

Role:Head/VP/GM - Analytics & BI

Employment Type:Permanent Job, Full Time

URL For Applying :https://www.naukri.com/job-listings-AGM-DGM-Vodafone-Idea-Limited-Mumbai-10-to-15-years-310519900570?src=jobsearchDesk&sid=1559460626634&xp=2&px=1