AGM / DGM

AGM / DGM

Aabhash Aabhash Jun 2, 2019 1373 0

AGM / DGM

AGM / DGM

Vodafone Idea Limited 

 10 - 15 yrs  

Mumbai

Job Description

Job Purpose
Lead and drive CXX GTM to deliver world class experience to customers and build CXX mind-set & customer centricity with in organization through innovative and differentiated CXX initiatives, national programs, Signature customer journeys, Actionable insights. 

Key Result Areas/Accountabilities
Continuously Drive Insight-Idea-Improve NPS,TNPS & Brand consideration leadership 

  • Lead and drive National programs across circles like Bosstomer
  • Conduct workshops at circles on action planning, Review and Governance
  • Identify and certify best practices and replicate them

 

Capability & Culture: 

  • Drive employees engagement and participation on CXX programs, contest and CXX R&R
  • Design and rollout functional and circle CXX Score card

 

Analysis and Insights 

  • Design and roll out Integrated customer experience view across markets
  • Use data analysis to drive specific NPS improvement actions
  • Support cross functional teams at corporate and Circle NPS council team on analysis on NPS, TNPS and all other customer research carried out, to diagnose key insights
  • Provide daily/weekly/monthly standard dashboards facilitating CXX health diagnostics


     

Salary: Not Disclosed by Recruiter

Industry:Telcom, ISP

Functional Area:Analytics & Business Intelligence

Role Category:Senior Management

Role:Head/VP/GM - Analytics & BI

Employment Type:Permanent Job, Full Time

URL For Applying :https://www.naukri.com/job-listings-AGM-DGM-Vodafone-Idea-Limited-Mumbai-10-to-15-years-310519900570?src=jobsearchDesk&sid=1559460626634&xp=2&px=1