Hiring for Quality Manager

Hiring for Quality Manager

Hiring for Quality Manager

Hiring for Quality Manager (BPO Voice/ Lead Generation Experience)

Xponential Data and Business Services Pvt Ltd

 3 - 8 yrs  


Job Description


  • This is a Non Technical Job opening.  

    POSITION: Quality Manager (US Market-Lead generation process)

    Business Hours: US EST/ EDT (Monday-Friday)

    ****** SATURDAY SUNDAY FIXED OFF**********


    * Managing the team of Quality Analysts & responsible for performing regular Quality checks across every campaign.

    * Responsible for Quality Assurance & Quality control across multiple campaigns on the floor & ensuring 100% qualified deliverables.

    * Auditing the calls for Operations team if required & providing relevant feedback to the team in case of any deviation from the standard parameters on the call.

    * Encouraging the team to provide a feedback for their calls which results in self awareness.

    * Providing the feedback to the management for further improvement in the process.

    * Report writing about the quality of each team and displaying the same for further improvement.

    * Preparing businesses reports and send that to the Reporting Manager/ client on everyday/weekly basis.

    Work Location: World Trade Centre, Tower 2 Unit No 312, 3rd Floor, Kharadi, Pune- 14

    EDUCATION: Graduates/ Post Graduates


    WEBSITE: http://www.xdbscorp.com

    Medical Insurance
    Personal accident insurance
    One time Complimentary Meal

    Why should you join XDBS:
    Fastest Growing company in the industry
    Ample growth opportunities: 80% of lateral positions filled through IJPs
    Open Door policy

    INTERVIEW SCHEDULE : Mon- Fri between 7:00 PM to 10:30 PM(Kindly call & Confirm the schedule)


Salary: INR 4,00,000 - 7,00,000 P.A.

Industry:BPO, Call Centre, ITeS

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

URL For Applying :https://www.naukri.com/job-listings-Hiring-for-Quality-Manager-BPO-Voice-Lead-Generation-Experience-Xponential-Data-and-Business-Services-Pvt-Ltd-Pune-3-to-8-years-200619009209?src=jobsearchDesk&sid=15612738236387&xp=4&px=1