Hiring for Quality Manager
Hiring for Quality Manager
Aabhash
Jun 23, 2019
1425
0
Hiring for Quality Manager (BPO Voice/ Lead Generation Experience)
Xponential Data and Business Services Pvt Ltd
3 - 8 yrs
Job Description
- This is a Non Technical Job opening.
POSITION: Quality Manager (US Market-Lead generation process)
Business Hours: US EST/ EDT (Monday-Friday)
****** SATURDAY SUNDAY FIXED OFF**********
Role:
* Managing the team of Quality Analysts & responsible for performing regular Quality checks across every campaign.
* Responsible for Quality Assurance & Quality control across multiple campaigns on the floor & ensuring 100% qualified deliverables.
* Auditing the calls for Operations team if required & providing relevant feedback to the team in case of any deviation from the standard parameters on the call.
* Encouraging the team to provide a feedback for their calls which results in self awareness.
* Providing the feedback to the management for further improvement in the process.
* Report writing about the quality of each team and displaying the same for further improvement.
* Preparing businesses reports and send that to the Reporting Manager/ client on everyday/weekly basis.
Work Location: World Trade Centre, Tower 2 Unit No 312, 3rd Floor, Kharadi, Pune- 14
EDUCATION: Graduates/ Post Graduates
EXCELLENT VERBAL & WRITTEN ENGLISH
WEBSITE: http://www.xdbscorp.com
PERQUISITES:
Medical Insurance
Personal accident insurance
One time Complimentary Meal
Why should you join XDBS:
Fastest Growing company in the industry
Ample growth opportunities: 80% of lateral positions filled through IJPs
Open Door policy
INTERVIEW SCHEDULE : Mon- Fri between 7:00 PM to 10:30 PM(Kindly call & Confirm the schedule)
Salary: INR 4,00,000 - 7,00,000 P.A.
Industry:BPO, Call Centre, ITeS
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Quality
Role:Quality Assurance/Quality Control Manager
Employment Type:Permanent Job, Full Time
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