Fishbone on FCR

Hi All, I am Akash Deep. I have commenced project on to increase the FCR in BPO. Can you all help me out to identify the potential factor's of FCR. Have drafted a Fishbone First Call Resolution below. Thanks for anticipation...[ read more ]

Fishbone on Collections

Hi All, I am Akashdeeep and have commenced a project on Collections improvement for a BPO. Could you all help me identify potential factors which I could use in my project. Thanks in anticipation.   [caption id="attachment_5306" align="alignnone" width="541"] collections-fishbone[/caption]