Job Opportunity || Manger, Quality Assurance || Bangalore|| US Shift||

Url to apply- https://www.naukri.com/job-listings-opportunity-manger-quality-assurance-bangalore-us-shift-conduent-business-services-india-llp-bengaluru-bangalore-7-to-9-years-260820003946?src=jobsearchDesk&sid=16110401088222329_5&xp=15&px=9

from 7 to 9 year(s) of Experience

Bengaluru(Whitefield)

Not Disclosed by Recruiter

Job Description

Designation: Manager, Quality Assurance

Experience : 7 Yrs to 9 Yrs

Shift Time: 5.30 PM to 3.00 AM

Looking for Immediate Joiners

Job Description:

Mandatory Skills:

• Quality Assurance
• Any Six sigma certification
• Knowledge on US Healthcare Process
• Graduation is Must

Responsibility :

• Report against agreed quality metrics on a monthly basis
• Perform root cause analysis and resolve problems
• Understanding customer needs and requirements to develop effective quality control processes.
• Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures through Six Sigma methodologies.
• Lead regular meetings with representatives from appropriate processes to establish an action plan for improving build quality
• Undertake continuous training and development
• Identify Process improvement opportunities within the Account
• Manage, coach and develop a high performing Quality Operations team that meets agreed objectives and which delivers best practice results, added value and continuous improvements
• Competent in problem solving, team building, planning and decision making
• Flexible working in US shift timings.

PLS SEND US THE FOLLOWING MANDATORY DETAILS ALONG WITH YOUR UPDATED RESUME

Name:

Current Location:

Qualification / Class / Year of Passing:

Total Experience:

Current Company:

Current Designation:

Current Salary:

Expected Salary:

Can join in how many days/Notice Period:

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: Other
Employment Type: Full Time, Permanent

Keyskills

Root Cause AnalysisSix Sigma CertifiedQuality ManagementCustomer ComplaintsProcess ImprovementQuality OperationsUS HealthcareQuality Assurance