×
Quality Management Systems Consulting: ISO 9001:2015
Created in 1946, ISO (International Organization for Standardization) has released over 25,000 standards and ISO 9001 or Quality Management Systems (QMS) remains as the best seller. Now, it let us try to understand what makes it so popular in all industries.
ISO 9001:2015 contains generic requirements that an organization needs to fulfill if it applies to the organization. It also contains 7 principles of Quality Management. These are as follows:
Getting your organization ISO 9001 Certificate is about ensuring quality products and services meant for the customer, enhancing their satisfaction as well as consistently meeting the legal requirements.
ISO 9001:2015 is the fifth edition of the Quality Management System. With every passing second, the world around us changes and so there is an ever-growing need that our standards should also get updated from time to time. ISO reviews and updates these standards in a timely manner.
Getting an organization ISO 9001 Certified proves to be a valuable investment of time, effort, money towards a better future.
Let us try to focus on a few benefits that can be gained from getting an ISO 9001 Certificate.
Advance Innovation Group has been actively involved in ISO consulting including ISO 9001:2015 consulting for over a decade for not only ISO 9001 but for ISO 14001 (Environment Management Systems), ISO 27001:2022 (Information Security Management Systems), ISO 45001 (Occupational Health and Safety Management Systems) among many more standards.
We have a systemic approach when it comes to ISO 9001:2015 consulting. Through the years we have helped countless organizations to establish Quality Management System in their organization and help them maintain it as well as maintain their QMS certification status.
First, we conduct a gap analysis which results in a gap analysis report that showcases the current status of the organization. This helps us gauge the current systems and processes of the organization as well as get to know what is currently present and what needs to be done. Based on this we devise further plans for the implementation of ISO 9001:2015.
As a next step we need input from our client, that list of employees from various departments who will undergo the training to become ‘competent’ on ISO 9001:2015 and then get them assessed. AIG is responsible for training the team on ISO 9001:2015, as well as conducting their assessment as required by ISO.
We will also need to define the ‘Scope’ of ISO 9001:2015 implementation. Which is basically the logical boundaries of the implementation of ISO 9001:2015. Basically, it covers what are the products/services provided by the organization for its customers. The requirements mentioned in ISO 9001:2015 are generic in nature and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. This statement implies that many of the requirements of ISO 9001:2015 will not be applicable to your organization. And that is why ISO 9001:2015, permits organizations to seek exclusions from any of these requirements if they are not applicable to their organization. Advance Innovation Group’s consultants will help your organization to identify these non-applicable clauses/requirements and help in tailoring the standards to your organization’s unique requirements.
After this, the implementation of ISO 9001:2015 needs a lot of documentation and its implementation which will again be supported by AIG’s consultants.
Once this is done, we will also conduct, internal audits for ISO 9001:2015, to identify the gaps and non-conformity with respect to ISO 9001:2015 standards & help close loop it so that your organization is ready for external audit which will finally result in an ISO 9001:2015 certificate of the organization.
Before we understand the answer to this question, let us focus on what ISO 9001:2015 says about this in Clause 1:
All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
Source: ISO 9001:2015 (Clause 1: Scope)
ISO 9001 will help the organization to implement processes that will enable delivery as per customer requirements. ISO 9001 will thus make the organization more customers centric.
Implementing ISO 9001 Processes and standards will ensure repeatable outcomes which is a crucial success factor for any organization
QMS is focussed on building systems that enable the delivery of products and services as per customer requirements - thus facilitating defect-free and process-driven behavior.
ISO 9001 certification focuses major attention on monitoring of performance indicator of process and asks the organization to determine the criteria for the same. In doing so, organization become more self-aware and are able to judge how the process is performing & thereby start making data-backed decisions.
As of March 2024, 170 nations are member of ISO. And an organization certified in 1 country is recognized in the other 169 nations. As well as many a times, your client may only do business with your organization if your organization has ISO 9001:2015 certification.
Clause 8.4 of ISO 9001:2015 focuses on supplier/vendor management. It implores the organization to set criteria for supplier selection, identification & monitoring of their performance KPIs, the type & extent of control to be established as well as information to given to the suppliers.
Implementation of ISO 9001 certficate seeks the involvement of the employees of the organization as well as it helps establish the expectation of the employees and it also make sure that they are hired on the basis of their competence & if new skills are required, they get trained for it. Along with this organization also need to explain, what are their roles and responsibilities are, which makes them feel empowered as well as removes any ambiguity.