Digital Transformation - Diverse industries

Digital Transformation - Diverse industries

Digital Transformation - Diverse industries


Job description


Experience: 4 - 9 years

Package: 16 - 22.5 Lacs.

Location: Gurgaon 

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.


Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage.


Key Essentials :

  • Must have experience on Contact Centre (chat / Voice bots)
  • Expertise in Six Sigma methodology and must have worked on Cognitive & RPA solutions-based projects.
  • Good to have exposure to Process Assessment and factors leading to opt the right solution.
  • Open to Work from Office role (5days week) from Gurgaon office premises.


Key Roles & Responsibilities:

  • Co-innovate with our clients to outline transformation roadmaps
  • Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
  • Support delivery, account management, sales teams in problem solving and driving business growth
  • Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
  • Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
  • Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
  • Create a culture of problem solving by imparting trainings
  • Identify new technologies which can help us improve CNX &/ our clients business processes
  • Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs


Desired Skills/ Preferred Qualifications:

  • Comprehensive understanding of Business Process Service & CX business & associated channels
  • Solution Building – Business Transformation Roadmaps
  • Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
  • Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
  • Proven experience in conducting Process Discoveries & write Process Design Documents
  • Lean Six Sigma BB / MBB Certification would be preferable
  • Strong Stakeholder / client management experience


Role: Functional Consultant

Industry Type: BPO / Call Centre

Department: Consulting

Employment Type Full Time, Permanent

Role Category: IT Consulting


UG :Any Graduate

Key Skills

(i) Six Sigma

(ii) RPA

(iii) Operational Excellence

(iv) Kaizen

(v) business transformation


About Company

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world€™s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.

Company Info

AddressDLF Building No. 14,17th floor, Tower D,DLF IT SEZ, GURGAON, Haryana, India