Lean Service Excellence – Optimise Processes, Eliminate Delays, Deliver Superior Service
Apply Lean Thinking to Service Operations with Practical Tools that Drive Speed, Quality, and Visibility
Why Choose Lean Service Excellence?
Services are full of hidden waste—delays, rework, unclear communication, and inconsistent customer experiences. Lean can transform service delivery just like it revolutionised manufacturing.
The Lean Service Excellence Bundle is crafted specifically for service environments and includes:
✅ Value Stream Mapping (VSM) for Services
✅ Root Cause Analysis (RCA)
✅ Visual Management for Service Workflows
This bundle equips service professionals with the tools to understand process flow, uncover root issues, and make work visible so that it can be improved.
What’s Inside the Lean Service Excellence Bundle?
VSM for Services – See the Flow, Improve the Experience
Service processes often span multiple departments and systems. VSM helps you visualise and improve that end-to-end flow.
- What is Value Stream Mapping in a service context?
- Identifying value-adding vs non-value-adding steps
- Mapping queues, delays, handoffs, and approvals
- Digital VSM tools & techniques
- Case study: VSM in IT support, HR, and customer service
Root Cause Analysis (RCA) – Solve the Real Problems
Services suffer from recurring issues—late responses, quality gaps, SLA breaches. RCA helps fix the real causes, not just the symptoms.
- Structured approach using 5 Whys and Fishbone (Ishikawa)
- Service-specific RCA examples: ticket escalations, NPS dips, process delays
- Preventive actions that work in people-driven environments
- Templates for problem-solving logs and RCA reports
Visual Management – Make Service Workflows Transparent
Service work often happens on screens or in silos. Visual Management makes the status of work, issues, and metrics visible and actionable.
- Digital dashboards and trackers (Kanban boards, service status walls)
- Using visuals to reduce dependency on follow-ups and emails
- Daily management visuals (tickets, queues, escalations)
- Examples from BPOs, healthcare, HR operations, and IT service desks
What You’ll Learn
- How to apply Lean principles to service-based processes
- How to map service workflows using VSM to reduce turnaround time
- How to solve root causes that create customer dissatisfaction
- How to use visual tools to drive accountability and transparency
- How to create a Lean service culture of proactive improvement
Who Should Enrol?
This bundle is perfect for:
- Service Delivery Managers
- Process Improvement Teams
- BPO & Shared Service Leaders
- ITIL / ITSM Professionals
- Customer Experience (CX) Teams
- HR, Finance, Admin, and Healthcare Teams
Why Choose AIG's Lean Service Excellence Bundle?
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Service-Centric Focus: This bundle is specifically designed for service organizations, applying Lean principles directly to the unique challenges and opportunities of service delivery.
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Integrated Problem-Solving & Optimisation: Understand how VSM provides the strategic overview, RCA tackles specific problems, and Visual Management ensures ongoing control and transparency.
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Expert-Led Training: Our programs are developed and delivered by highly experienced Lean and service operations consultants with a proven track record of implementing these methodologies in diverse service industries.
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Practical & Applicable: Focus on real-world application with practical exercises, service-based case studies, and templates that enable immediate implementation in your service environment.
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Drive Customer Loyalty: Equip your team with the skills to not only improve efficiency but also to directly enhance customer experience, leading to increased satisfaction and loyalty.
Program Features
- Designed for Service Industry Professionals
- 100% Online, Self-Paced + Optional Live Q&A
- Real-Life Case Studies from BPO, IT, Healthcare & BFSI
- Templates & Dashboards Included
- Certificate of Completion from AIG
- Lifetime Access + English / Hinglish Content
- Community Access to Service Lean Group
Duration & Fee
- Total Duration: 8–10 Hours
- Delivery Mode: Online
- Access Validity: Lifetime
- Program Fee: ₹XXX (All Inclusive)
- [Intro Offer: Save 30% – Limited-Time Enrollment]
Bonus Resources
- Service VSM Template (Excel + Lucidchart)
- RCA Report Template + Fishbone Builder
- Visual Management Design Guide (Service Metrics & SLA Boards)
- AIG’s Lean for Services Quick Reference eBook
Corporate Enrollment & Custom Solutions
Train your service team or optimise your delivery process?
Email - info@aigpl.com
Call us +91-783-865-600
Start Your Journey to Lean Service Excellence
Drive customer satisfaction, reduce inefficiencies, and create a service operation that performs with precision and agility.
