- +917838656001
- info@aigpl.com
Service industries often face hidden inefficiencies—such as delays, rework, unclear communication, and inconsistent customer experiences—that can hinder performance. Lean principles, proven in manufacturing, can similarly transform service delivery.
The Lean Service Excellence Bundle is tailored for service environments and includes:
Value Stream Mapping (VSM) for Services
Root Cause Analysis (RCA)
Visual Management for Service Workflows
This bundle equips service professionals with tools to understand process flow, identify root causes, and make workflows visible for continuous improvement.
VSM for Services – Visualize and Enhance Service Flow
Service processes often span multiple departments and systems. VSM helps visualize and improve end-to-end flow.
Understanding Value Stream Mapping in a service context
Identifying value-adding vs. non-value-adding steps
Mapping queues, delays, handoffs, and approvals
Utilizing digital VSM tools and techniques
Case studies: VSM in IT support, HR, and customer service
Root Cause Analysis (RCA) – Address Underlying Issues
Services frequently encounter recurring problems—such as late responses, quality gaps, and SLA breaches. RCA helps identify and resolve root causes.
Structured approaches using 5 Whys and Fishbone (Ishikawa) diagrams
Service-specific RCA examples: ticket escalations, NPS dips, process delays
Implementing preventive actions in people-driven environments
Templates for problem-solving logs and RCA reports
Visual Management – Enhance Workflow Transparency
Service work often occurs on screens or in silos. Visual Management makes the status of work, issues, and metrics visible and actionable.
Creating digital dashboards and trackers (Kanban boards, service status walls)
Using visuals to reduce dependency on follow-ups and emails
Implementing daily management visuals (tickets, queues, escalations)
Examples from BPOs, healthcare, HR operations, and IT service desks
What You’ll Learn
Applying Lean principles to service-based processes
Mapping service workflows using VSM to reduce turnaround time
Identifying and addressing root causes of customer dissatisfaction
Utilizing visual tools to drive accountability and transparency
Establishing a Lean service culture focused on proactive improvement
Ideal Participants
This bundle is perfect for:
Service Delivery Managers
Process Improvement Teams
BPO & Shared Service Leaders
ITIL / ITSM Professionals
Customer Experience (CX) Teams
HR, Finance, Admin, and Healthcare Teams
Applying Lean principles to service-based processes
Mapping service workflows using VSM to reduce turnaround time
Identifying and addressing root causes of customer dissatisfaction
Utilizing visual tools to drive accountability and transparency
Establishing a Lean service culture focused on proactive improvement
Ideal Participants
This bundle is perfect for:
Service Delivery Managers
Process Improvement Teams
BPO & Shared Service Leaders
ITIL / ITSM Professionals
Customer Experience (CX) Teams
HR, Finance, Admin, and Healthcare Teams
Why Choose AIG’s Lean Service Excellence Bundle?
Service-Centric Focus: Specifically designed for service organizations, applying Lean principles to the unique challenges of service delivery.
Integrated Problem-Solving & Optimization: Combines VSM for strategic overview, RCA for addressing specific issues, and Visual Management for ongoing control and transparency.
Expert-Led Training: Developed and delivered by experienced Lean and service operations consultants with a proven track record.
Practical & Applicable: Emphasizes real-world application with practical exercises, service-based case studies, and templates for immediate implementation.
Customer-Centric Approach: Equips your team to enhance customer satisfaction through improved efficiency and service quality.
esigned for Service Industry Professionals
100% Online, Self-Paced + Optional Live Q&A
Real-Life Case Studies from BPO, IT, Healthcare & BFSI
Templates & Dashboards Included
Certificate of Completion from AIG
Lifetime Access + English / Hinglish Content
Community Access to Service Lean Group
Total Duration: 8–10 Hours
Delivery Mode: Online
Access Validity: Lifetime
Program Fee: ₹XXX (All Inclusive)
[Intro Offer: Save 30% – Limited-Time Enrollment]
Service VSM Template (Excel + Lucidchart)
RCA Report Template + Fishbone Builder
Visual Management Design Guide (Service Metrics & SLA Boards)
AIG’s Lean for Services Quick Reference eBook
Email: info@aigpl.com
Phone: +91-783-865-6001
WhatsApp Support: Available
Group Discounts & Corporate Access: Available
40 hours of high quality Instructor led training.
Hands on training on Data Analysis using Minitab and live project data.
Mentor 5 Six Sigma projects to enable certification.
At AIG get trained on lean six sigma master black belt by practicing Master Black Belts.
Classes at AIG can be planned as per your availability. You can attend classes in multiple of 2 hours i.e. classes can be arranged for 2,4,6,8 hours.
You can pay your fee in installments or we can help setup EMI from the bank.
We use Technology to make our relationship more transparent and accountable. You can download our Android App for ease.
Get access to 100s of completed lean six sigma projects, articles and participate in discussions with industry experts.
We provide support to help you get placed. We help with interview preparation, resume building and alumni network for placement.
This program is ideal for professionals in service-based roles such as IT, BPO, customer service, HR, healthcare, finance, and shared services. It’s especially valuable for service delivery managers, process improvement teams, and CX leaders aiming to streamline workflows, reduce delays, and improve service quality.
Unlike manufacturing-focused Lean programs, this course is tailored specifically for service operations. It focuses on challenges like invisible workflows, high variability, SLA compliance, and inconsistent communication—providing practical tools like Service VSM, RCA, and Visual Management to solve them.
Map and analyze service workflows using VSM
Identify and fix root causes of service issues with RCA
Make service tasks, queues, and statuses visible using digital visual management tools
Improve turnaround time, consistency, and customer satisfaction
Build a proactive, Lean service culture
No prior Lean or Six Sigma experience is required. The course is beginner-friendly yet comprehensive—perfect for professionals new to Lean as well as those with basic knowledge looking to specialize in Lean for Services.
A Certificate of Completion from AIG
Lifetime access to the course materials
Downloadable templates (VSM, RCA, Visual Dashboards)
Real-world case studies from service industries
Access to AIG’s Service Lean Community for peer learning and support
Lean Six Sigma Consultant
Neha Sharma, a certified MBB, PMP and LA for several ISO Standards has had experience of training greater than 1000 Six Sigma Professionals for Black Belt and Green Belt programs. She has helped several firms with success change implementations.
LSS MBB, LA ISO 9001, 27001, 14001, 45001, 20000-1, 22301. 22001. IATF, 31000, ITIL Practioner, Prince2 Practioner, Scrum Master Etc.
CEO and Principal Consultant @AIG, Pranay has had an illustrious career of over 2.5 decades helping companies become profitable and organized. He has been instrumental in the setup of Management Systems, Lean Six Sigma Implementation, Project Mgmt framework, etc. He has mentored more than 20000 professionals in Lean Six Sigma, ISO Standards, Project Management, Digital Transformation, etc.
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