Information Technology Infrastructure Library, ITIL, is a set of tools in ITSM, ISO/IEC 20000 (IT Service Management Code of Practice), focusing on setting up a connection between IT Services and business work. It standardizes the concept of service delivery by eliminating the variations and mistakes in the delivery processes. The widespread adoption of the ITIL guidance has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared ‘ITIL Philosophy’. The ITIL publications and supporting schemes are kept up to date with current best practice and changes within the marketplace through a regular review cycle to update content in collaboration with a wide range of international users and stakeholders in the IT service management community.ITIL® Foundation is a registered trademark of AXELOS limited.
The ITIL Accredited Examination Institute logo is a trademark of AXELOS limited.