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The Lead Auditor ISO 20000-1:2011 training program offered by AIG is designed to build deep expertise in auditing and managing IT Service Management Systems (ITSMS). Recognized globally, this specialized certification empowers professionals to effectively assess and guide organizations toward compliance with ISO 20000-1 standards.
With a curriculum rooted in real-world applicability, the program blends structured learning with interactive sessions, enabling participants to grasp technical auditing concepts while applying them in practical scenarios.
Gain the skills required to plan, lead, and execute audits aligned with ISO 20000-1:2011.
Learn to evaluate IT service processes, identify improvement areas, and ensure conformity.
Build global competence as an ITSM Lead Auditor with in-depth coverage of ISO 20000-1 & audit methodologies.
Benefit from hands-on training, real audit simulations, and knowledge sharing among professionals.
Interactive Learning: Engage in real-time discussions, role plays, and experience sharing with industry peers.
Hands-on Practice: Practical audit scenarios, mock assessments, and documentation exercises.
Expert-Led Sessions: Learn directly from seasoned auditors and ITSM professionals.
Global Recognition: Receive certification that adds value to your professional profile worldwide.
Classroom Training: Instructor-led training conducted at AIG centers across India.
Virtual Instructor-Led Training (VILT): Attend live sessions from anywhere with full interaction, assessments, and support.
IT Service Managers
Quality Assurance Professionals
Auditors & Consultants
ITIL Certified Professionals
Anyone responsible for managing or auditing IT service processes
60 hours of high quality Instructor led training.
Hands on training on Data Analysis using Minitab and live project data.
Mentor 5 Six Sigma projects to enable certification.
At AIG get trained on lean six sigma master black belt by practicing Master Black Belts.
Classes at AIG can be planned as per your availability. You can attend classes in multiple of 2 hours i.e. classes can be arranged for 2,4,6,8 hours.
You can pay your fee in installments or we can help setup EMI from the bank.
We use Technology to make our relationship more transparent and accountable. You can download our Android App for ease.
Get access to 100s of completed lean six sigma projects, articles and participate in discussions with industry experts.
We provide support to help you get placed. We help with interview preparation, resume building and alumni network for placement.
Instructor
ISO 20000-1:2011 is the international standard for IT Service Management Systems (ITSMS). This training is ideal for IT professionals, auditors, quality managers, and consultants who want to gain expertise in auditing IT service management systems as per ISO 20000-1 requirements.
A basic understanding of IT service management concepts and ISO standards is recommended. Prior auditing experience or having completed an internal auditor course is helpful but not mandatory
You will receive a Lead Auditor ISO 20000-1:2011 Certification, which is recognized globally. This certifies your ability to plan, conduct, report, and follow up on ITSMS audits in accordance with ISO 20000-1 and ISO 19011 guidelines.
Yes, the training is available in both classroom (instructor-led) and virtual (live online) formats. You can choose the mode that best fits your schedule and location.
Yes, we offer placement assistance, including resume building, interview preparation, and access to our alumni network to help you explore job opportunities in audit, IT governance, and compliance roles.
Lean Six Sigma Consultant
Neha Sharma, a certified MBB, PMP and LA for several ISO Standards has had experience of training greater than 1000 Six Sigma Professionals for Black Belt and Green Belt programs. She has helped several firms with success change implementations.
LSS MBB, LA ISO 9001, 27001, 14001, 45001, 20000-1, 22301. 22001. IATF, 31000, ITIL Practioner, Prince2 Practioner, Scrum Master Etc.
CEO and Principal Consultant @AIG, Pranay has had an illustrious career of over 2.5 decades helping companies become profitable and organized. He has been instrumental in the setup of Management Systems, Lean Six Sigma Implementation, Project Mgmt framework, etc. He has mentored more than 20000 professionals in Lean Six Sigma, ISO Standards, Project Management, Digital Transformation, etc.
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