LA ISO 20000 1

Lead Auditor ISO 20000-1:2011

The LA ISO 20000 1 Certification Program offered by us has primarily been formulated to develop the expertise and skills to manage and audit Information Technology Management Systems, most efficaciously. Being a specialized training course, this program holds not only international recognition, but is also PECB certified.

With the state of the art techniques and methodologies, this program, hold an unmatched value in the IT & Corporate Sector.

Course Features:

Being a Course pounded with technical aspects, we have strived to make this program most interactive for practitioners. While this program includes a number of interactive training sessions, ranging from classes for resolving the queries to sessions, where the participants can share their practical or Industrial experience with their peers, special emphasis has also been given to the learning aspect of each module. More specifically, this course includes a series of engaging sessions, aiming at enhancing the skills of the participants.

ITSM LA Key Features

Who should Attend?

This course is most useful for those:

  • Who wish to attain an in-depth knowledge of the ITMS auditing process/methodology.
  • Who are often required to manage the internal ITMS audit within their Company or Organization.
  • We strive to become a recognized and certified ITMS Lead Auditor.
  • Who wish to excel the art of installing robust Information Technology Management Systems, at various Organizations etc.

Course Content:

Being a specialized training and certification program, this course primarily focuses on covering all the major aspects of ITMS Auditor training, right from giving an over view about the importance of information security to maintaining and managing an ITMS Audit team at an Organization.

More specifically, the Lead Auditor ISO 20000-I Program includes:

  • Details about Information Technology Service Management
  • An Introduction Program, and a quick go through regarding
  • What is Information Technology Service Management?
  • Information about the relevant standers that are required to be maintained such as ISO/IEC 20000-1:2011
  • Details about Information Technology Service Management
  • The importance of Information Technology Service Management
  • Managing service delivery
  • Managing incidents
  • Selecting proper security control systems
  • Framing a robust Information Technology Service Management
  • How to audit ITMS effectively?
  • In depth knowledge on ISO/IEC 20000-1: 2011 auditing methodologies
  • Maintaining and managing an ISO/ IEC 20000-1: 2011 Audit team etc.

Further, apart from the above this program also includes training on interviewing skills, preparing audit reports, and a hands-on practical session conducted though exercise and examination.


All the successful candidates, who are able to participate in the program, will be awarded with PECB Certificate, at the end of this comprehensive program.


This program, extends to a period of 5 Days.

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