ITSM Implementation

Implementation program for Information Technology Service Management (ISO 20000-I)

The course is designed to give you an understanding regarding the implementation of an Information Technology Service Management System in conformity with ISO 20000-I

Information Technology Service Management System implementation training at Advance Innovation Group is planned for 20 hours where we help you understand the practical approach towards the successful implementation of Information Technology Service Management System.

Learning Objectives

Recognize the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2, and other standards and regulatory framework
Principal the concepts, methods, procedures and techniques used for the implementation and operational management of an ITSMS
Learn how to understand the ISO/IEC 20000-1 necessities in the precise context of a business
Study how to provision an organization to efficiently plan, implement, manage, monitor and maintain an ITSMS
Procure the know-how to advise an organization in implementing IT Service Management System best practices


The ITSM implementation training at AIG is based on both theory and best practices used in the implementation of an ITSMS
Theoretical sessions are exemplified with instances based on case studies
Real-world exercises are grounded on a case study which contains role playing and discussions
Practice tests are similar to the Certification Exam

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Key Features of ITSM Implementation Program

Classroom Training

Classroom Training

You get 20 hours of high quality Instructor led training as per the defined curriculum.

Get Trained By Experts

Get Trained by Experts

At AIG get trained on RMS implementation by industry practitioners and experts.

Flexible Class Timing

Flexible Class Timing

Classes at AIG can be scheduled as per your availability. You can schedule the class in multiple of 2 hours i.e. class can be arranged for 2,4,6,8 hours.

Flexible Payment And EMI Options

Flexible Payment and EMI Options

You get the option to pay fee though various payment options and fee can also be paid in installments.

IT Driven Relationship Management

IT Driven Relationship Management

We use Technology to make our relationship more transparent and accountable. Our Android app can be downloaded for ease.

Rich Knowledge Content Made Available

Rich Knowledge Content Made Available

You get access to rich knowledge content of various documents needed in ITSM implementation.

Placement Assistance

Placement Assistance

We provide support to help you get placed. We help with interview preparation, resume building and alumni network for placement.

Course Advisor

Pranay Kumar

Lean Six Sigma

CEO and Principal Consultant @AIG, Pranay has had an illustrious career in Lean Six Sigma and management system industry. As a Leadership Coach & Mentor he is a passionate person with above par change management skills