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The ITSM Implementation Training program by Advance Innovation Group is crafted to help professionals acquire the skills required to implement and manage an Information Technology Service Management System (ITSMS) as per ISO/IEC 20000-1 standards. This comprehensive course not only covers theoretical frameworks but also emphasizes hands-on implementation strategies aligned with global best practices.
Over the course of 20 hours, participants gain in-depth knowledge of ISO/IEC 20000-1 requirements, process frameworks, and real-life industry cases to ensure practical learning and real-world applicability. Whether you’re driving service improvements or preparing for certification, this training is your stepping stone to ITSM implementation success.
Understand the structure, principles, and requirements of ISO/IEC 20000-1
Learn how to plan and execute the implementation of an effective ITSM
Identify integration opportunities with ITIL and other frameworks
Draft IT service management policies, objectives, and operational processes
Prepare your organization for ISO 20000-1 audits and continual improvement
This program is ideal for:
IT professionals involved in IT service delivery and governance
Consultants and auditors seeking practical knowledge of ISO 20000-1 implementation
Individuals aiming to become ITSM implementation specialists
Project managers, service managers, and process improvement professionals
Organizations planning to implement ITSM frameworks aligned with ISO 20000-1
60 hours of high quality Instructor led training.
Hands on training on Data Analysis using Minitab and live project data.
Mentor 5 Six Sigma projects to enable certification.
At AIG get trained on lean six sigma master black belt by practicing Master Black Belts.
Classes at AIG can be planned as per your availability. You can attend classes in multiple of 2 hours i.e. classes can be arranged for 2,4,6,8 hours.
You can pay your fee in installments or we can help setup EMI from the bank.
We use Technology to make our relationship more transparent and accountable. You can download our Android App for ease.
Get access to 100s of completed lean six sigma projects, articles and participate in discussions with industry experts.
We provide support to help you get placed. We help with interview preparation, resume building and alumni network for placement.
AIG will issue a Certificate of Completion upon successful participation in the training and final review test. This certification demonstrates your understanding of ISO 20000-1 implementation practices and supports your professional credibility in the domain.
Instructor
The training aims to equip participants with the practical knowledge and skills required to implement, manage, and maintain an Information Technology Service Management System (ITSMS) as per ISO/IEC 20000-1 standards.
This course is ideal for IT professionals, service delivery managers, process consultants, quality managers, and anyone involved in IT service management or aiming to implement ISO 20000-1 in their organization.
No prior experience is required. The course starts with foundational concepts and gradually builds up to advanced implementation techniques.
You will receive a Certificate of Completion from Advance Innovation Group, validating your participation and learning in ITSM Implementation as per ISO 20000-1.
Yes, the training covers audit preparation, documentation, monitoring, and continual improvement processes essential for ISO 20000-1 certification readiness.
Lean Six Sigma Consultant
Neha Sharma, a certified MBB, PMP and LA for several ISO Standards has had experience of training greater than 1000 Six Sigma Professionals for Black Belt and Green Belt programs. She has helped several firms with success change implementations.
LSS MBB, LA ISO 9001, 27001, 14001, 45001, 20000-1, 22301. 22001. IATF, 31000, ITIL Practioner, Prince2 Practioner, Scrum Master Etc.
CEO and Principal Consultant @AIG, Pranay has had an illustrious career of over 2.5 decades helping companies become profitable and organized. He has been instrumental in the setup of Management Systems, Lean Six Sigma Implementation, Project Mgmt framework, etc. He has mentored more than 20000 professionals in Lean Six Sigma, ISO Standards, Project Management, Digital Transformation, etc.
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