Hiring - Quality Lead

URL: https://www.naukri.com/job-listings-hiring-quality-lead-3i-infotech-navi-mumbai-1-to-6-years-210223014667?src=jobsearchDesk&sid=16815331472428621_2&xp=11&px=5

Exprience: 1 - 6 years

Location: Mumbai 

Package: 5 - 6 Lacs P.A. 

Job description

JD for Quality Assistant Manager

 

• Excellent communication skills
• Quality AM/DM on paper for minm 2 years
• Lean/Six Sigma (Black belt preferred) certified
• Initiate, drive and implement projects based on people and process independently to ensure continuous improvement.
• Regularly assess training needs out of the Teams audits to fill gaps in performance.
• Review and analyse performance reports against targets on a weekly/monthly basis with the Process owner and with the client and investigate causes for performance deviations.
• Monitor compliance adherence through timely audits, generating awareness on the floor etc.
• Set standards for high levels of performance, process excellence in the team, including benchmark and facilitating the process for goal setting
• Focusing on enhancing qualitative service delivery like AHT, CSAT , conversion etc across all the processes
• Implemented & ensuring compliance to CAP policies & procedures by employees
• Enhanced client satisfaction through qualitative service delivery in compliance to Quality KPIs
• Good team management/ Analytical skills (Inbound. Sales,Email, Outbound Processes)

Desired Candidate Profile

Candidate Should be excellent in Communication skills.

Six sigma certified preffered

Quality Experience on papers is mandatory.

Experience in BPO industry is preferred.

Candidates with good communication skills are preferred

Working together with project leaders to discuss solutions to quality issues.

Proficiency in conducting audits, handling QMS related documents like complaints, Deviations ,CAPA,RCA etc.

Job Benefits & Perks

PF, ESIC, Gratuity, Allowance.

Salary max up to 5.80 LPA

Salary date: 30th of every month.

Total 24 leaves in year.

Walk-in Address :

3i Infotech BPO Limited, Rupa Solitaire, 3rd Floor, Unit-319,

Sector-22, D-1 , Mahape, Millenium Business Park,

Ghansoli, Navi Mumbai- 400710.

Meet HR Vishal. Carry a resume.

WhatsApp CV- 9082948204

Mail resumes- vishal.jaiswal@3i-infotechbpo.com

Role: Team Leader

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Graduation Not Required

Key Skills

(i) Lean six sigma 

(ii) Black belt 

About company

3i Infotech is a global IT products & services company committed to Empowering Business Transformation. A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly Banking, Insurance, Capital Markets, Asset & Wealth Management (BFSI).

3i Infotech has over 1500 customers, including 62 in the Fortune 500 list, in more than 50 countries across 5 continents. The company's quality certifications include ISO 9001:2008 for BPO, ISO/IEC 27001:2005 for Data Centre Operations and ISO/IEC 20000-1:2005 for Data Centre Management Services. The company has embarked on re-appraisal under SEI CMMI ML 5 for some of its software development centers in India.

The company's Global Delivery Model provides for the best resources to be drawn from its vast talent pool across the globe to offer optimal solutions.

Company Info

Address:TOWER NO 5,3RD TO 6TH FLOOR,INTERNATIONAL INFOTECH, PARK,VASHI RAILWAY STATION,VASHI NAVI MUMBAI, MUMBAI, Maharashtra, India