Different Departments in a Travel BPO Dealing with 100s of Airlines

Abhijeet Raj

May 8, 16

Different Departments in a Travel BPO dealing with 100s of Airlines. For example HR, TRAINING – VOICE AND ACCENT, TRAINING – PROCESS etc.

Different  Departments in a Travel BPO dealing with 100s of Airlines

Here is a description of a model Travel BPO which is dealing with 100s of airlines.

1.HR
2.TRAINING – VOICE AND ACCENT
3.TRAINING – PROCESS
4.TRAINING – OJT / ON THE JOB TRAINING
5.TEAM ASSIGNMENT ON FLOOR / OPERATIONS
6. CS
7.SALES
8.EXCHANGE
9.CCV / FRAUD PROTECTION
10.CCD / CREDIT CARD DECLINE
11.REFUNDS
12.ESCALATIONS
13.SUPERVISOR ON DUTY/SME/SOD
14.WEB CHAT
15.EMAILS
16.SAG / SEAT ASSIGNMENT GROUP
17.SPANISH / OTHER LANGUAGE DEPARTMENTS
18.1BILLINGS
19.HOTELS AND CAR RENTEAL

20.QUALITY
21.TRANSPORT
22.ADMIN
23.HOUSE KEEPING
24.MAINTENANCE / ELECTRICIAN / WELDER/ CARPENTER ETC
25.SECURITY

WFM
IT

share on ...Share on FacebookShare on Google+Tweet about this on TwitterShare on LinkedInPin on Pinterest
Posted on

Leave a Reply