# Discussion

## What is VIF – Variance Inflation Factor in GLM

The right most column under coefficient table of GLM analysis shows VIF values for the levels of the contributors. Minitab says ” If the VIF values are all close to 1, this indicates that the predictors are not correlated. VIF...[ read more ]

## What’s STRESSING You at Work? Value or Waste?

We are generally Occupied in TWO TYPES of Activities in Our Work. [caption id="attachment_1875" align="alignright" width="265"] What’s STRESSING You at Work? Value or Waste?[/caption] 1. Value Add Work…These are Your Efforts which add Value to the End result. These are...[ read more ]

## How to Reduce AHT in a Call Center

How to Reduce AHT in a Call Center AHT = Total time on all calls / Total No of calls. Very common and Vital Factors in most of the voice based BPOs 1. Employee training 2. Customer greeting 3. Information...[ read more ]

## Explain the Difference Between Range & Span

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## What is the Advantage of Stability Factor

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## One Proportion Test

1Proportion_Baselining One proportion test was conducted to identify the confidence interval for win proportion of an English Test Captain. If the standard as desired by the Board of Cricket Control is 62%, please infer if the P value would be...[ read more ]

## Gage R&R Question

GageRnR_Fail Example Please see above Gage R&R Chart, please draw your inference on the below point : 1) Do you find (prima facie) that the measurement system is acceptable or not 2) Could you also draw inference on the contributors...[ read more ]

## Tips to improve First Call Resolution or First Time Right in the Call Centre

Tips to improve First Call Resolution in the Call Centre Answer your emails as quickly as possible. Do not delay for 24 hrs. Build better links with marketing. Technology / Speech analytics / Process Improvement Listen to your customers. Ask...[ read more ]