Job description

IGT is hiring for Manager Process Excellence role.

Job Location- Gurgaon

5 Days Working

Candidate should be Black Belt Certfied.

Interested candidate can share their resumes on Varuna.Arya@igtsolutions.com

Roles and Responsibilities

Provides methodology expertise in design, management and improvement of processes involved in service delivery as well as support functions.

• Strong quality focus and business excellence aptitude.
• Certified six-sigma Black Belt.
• Should have done projects on Process Improvisation, Process Excellency with proven & demonstrated results.
• Understanding of transaction as well as corporate quality.
• Initiatives through automation, use of tools & technology intervention with proven track record.
• Excellent hold on number crunching, data analytics, process mapping, SOP creation, control mechanisms.
• Strong in people management, process-driven and result oriented.
• Excellent oral and written communication skills.
• Must have exposure of handling multinational clients and managing expectations of all stakeholders - clients, management and employees
• Responsible for six sigma projects, reducing process gaps, process re-engineering and process quality
• Process Improvements / Improvement Projects
• Improvement recommendations/Action Plans & Governance Framework
• Drive Improvements
• Client Visits/Client Engagement & Client VOC
• Gap Analysis / Audits
• Conduct Six Sigma/Lean Trainings
• Manage Multiple Accounts/Stakeholders

Desired Candidate Profile

Strong experience in Six Sigma

BB Certified

Qualification: Should be a Graduate. Must be a Certified Black Belt in Six Sigma. MBA/Post Graduation in Management will be an added advantage

Experience: Should have at least 6-8 years of experience out of which at least 3 years of experience in running Process improvement projects. Exposure to a structured Six Sigma program environment would be an added advantage.

Attributes:

Proven track record in successfully completing process improvement projects using structured methodology Ability to communicate with international clients Familiar with Six Sigma, Kaizen, Lean methodologies and concepts

Aptitude: Usage of statistical tools, Comfortable with Statistical methods

Key Competencies: Attention to detail. Customer focused. Innovation, Analytical ability, Project Management skills

RoleAssistant Manager/Manager -(NonTechnical)

Industry TypeBPO, Call Centre, ITeS

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryVoice

Education

UG :Any Graduate in Any Specialization