Implementation program for Information Technology Service Management (ISO 20000-I)

The course is designed to give you understanding regarding implementation of an Information Technology Service Management System in conformity with ISO 20000-I

It is a short term program which includes an ISO requirement and specification overview in the first two days. It is followed by live cases from various industries and a review test on the last day of the program.

Detailed Course Contents

  • Principles of Information Technology Service
  • Information Technology Service Management System (ITSMS)
  • Approach and implementation methodology
  • Audit concepts and principles
  • Audit approach based on risk
  • ITSMS documentation audit
  • Audit test plans
  • Formulation of audit findings
  • Documenting nonconformities reports
  • Audit documentation
  • Conducting a closing meeting and conclusion of an ISO 20000 audit
  • Evaluation of corrective action plans
  • Preparing Surveillance audit
  • Preparing Internal audit management program


AIG certification shall be issued to all the attendees post completion of the training


5 Days.

The candidates are required to be informed and aware about the Information Technology Service Management for the training program.

Mode of Payment

  • Students can pay through Cheque which is to be paid in the favor of Advance Innovation Group.
  • Through Credit and Debit Cards.
  • Through cash or Demand Draft. (Demand Draft should be made in favor of ‘Advance Innovation Group’ payable at ‘Noida only’.)

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